This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
Review Time
An easy platform to navigate with personalised attention from account managers ( Thankyou Austin Hang you have been attentive, informative and a pleasure to deal with!!)! Highly recommended
Hello Tristin,We are delighted to hear you found our platform easy to navigate and that Mr. Hang 's attentive and informative support made your experience enjoyable! Thank you for the positive feedback and the recommendation.Best wishes,Maria
Restricted my account and blocked me from withdrawing money for the "suspicious activity" of trying to withdraw money to the same account I make my deposits from. Demanded invasive verification procedures from a 3rd party, despite having jumped through all the verification hoops upon account opening.
Hello Michael,We regret to learn about the restrictions placed on your account and the difficulties you've encountered with the withdrawal process. Thank you for providing your ticket number; we have escalated your case to the appropriate teams for immediate assistance.We also want to explain that, due to our regulatory obligations, we must follow strict verification protocols. This is essential to ensure your account security and comply with anti-money laundering regulations, among other requirements. We sincerely apologize for any inconvenience this necessary process has caused.Best regards,Maria
A great night out, well organised and managed by our host, Varun Sehgal. Many thanks for the opportunity to attend. All the best, monkeyweasel71
Hello Jonathan, WeAUDre thrilled to hear you enjoyed your evening! Your recognition of Varun's organizational skills truly reflects our commitment to providing memorable experiences. Thank you for your thoughtful feedback!Cheers!Maria
The onboarding was just terrible. Endless dialog with robot who is taught to provide always the same useless answer to your question even if modified, changed, tailored to the mechanic mind. Then suddenly you receive a good news in your inbox saying that the account now has been verified and you are good to begin trading. Ohoho! That was not true as instead of executing the trade order, the platform invites you to make another deposit eventhough there are enough funds to trade. On different screens you see different messages. One says that you are good to trade, another says that the verification of your account is still pending. Finally, after 15 days (although a number of public holydays were in between) you get an email saying 'we are not able to provide you with our services and therefore in accordance with our Terms and Conditions Section 26.5 we will need to proceed with the closure of your Future au investment account'. Of course, no reasons disclosed. So, I remain acceptable in a dozen of platforms but Future au. Many thanks for your time, so to say.
Hello Uldis,We appreciate you sharing your feedback regarding the difficulties you encountered during the onboarding process and sincerely apologize for any inconvenience this caused. Your feedback is valuable and will be used for an internal review.Please understand that we are required to follow strict verification protocols, which are mandated by regulatory bodies. Adhering to these is vital for the security of your account and ensures our full compliance with anti-money laundering and other regulations.We provide comprehensive support to ensure all clients successfully complete the verification process. This support includes detailed information available on our website and direct assistance from our customer-facing teams.Depositing funds is optional for clients prior to full account verification. However, if a client's account remains unverified, it will eventually be liquidated. This process involves closing all open positions, refunding the remaining account balance, and either limiting or fully closing the account within a 15-day period.Best regards,Maria
I'm very happy with Future au and have been building a portfolio with them for 7 years. In recent years i have followed their copy portfolio and Smart portfolios, which has enabled me to piggyback on others' investment decisions that align with my objectives. My account manager (Sarah) checks in with me from time to time, and is quick to respond if i have questions.
Hello Richard,We're delighted to learn about your positive experience with Future au and how our features have enhanced your investment journey! Your feedback is valuable to us, and we're pleased to hear that Sarah has been a great help to you. Wishing you continued satisfaction with our services for many years ahead!Cheers! Maria
Reliable information and a vast variability of investment opportunities as well as an easy to use app/website.
Hello Aria,We're pleased to know that you find the information reliable and appreciate the wide range of investment options along with the app's ease of use! Thank you for sharing your insights! All the best!Maria
Future au always tries to maximize the benefits of their users.I was assigned a very responsible, quick-to-action account manager, Janey. Truly happy for my relationship with Future au.
Hello Rubini,We are delighted to hear you are enjoying your experience and the support provided by your Account Manager. Your satisfaction is very important to us, and we truly appreciate your kind feedback.Best wishes,Maria
My wife has an account with Future au and passed away just before Christmas. I raised a ticket entitle 'Bereavement' with Future au and uploaded the death certificate. I got a standard response back stating that I should be able to find the answer to my problem on the website and the ticket was immediately closed. Appalling.
Hello Keith, Please accept our deepest condolences and sincere regret regarding the profoundly saddening loss you have experienced. Thank you for sharing such a personal and difficult situation with us. We are truly sorry for the response you received and the lack of care shown by our team. This certainly does not meet our standard of service.Thank you for sharing your ticket number. We have escalated your case to the relevant teams for further support and to improve our support process. We wish you strength as you navigate this challenging situation.Best regards,Maria
Great platform user interface
Hello there, We appreciate your kind words about the user interface! To enhance your experience further and aim for a 5-star rating, we invite you to share any suggestions for new products and features via this link: rb.gy/43s4tw. All the best!Maria
https://royaltradinglounge.com
https://www.easycomforts.com
https://lingawa.com
https://checkpeople.com
http://sitefame.com
https://www.flashbay.com
https://www.tigerdirect.com
https://www.backmarket.com
https://datingadvice.de
https://mastery.com
