Review Time
Good to know where should I contact when my account has an issue or technial issue of platform
Hello there,Thank you for your positive feedback. We are pleased to hear that your Account Manager provided helpful information about the available support options for both technical and account issues. We are happy to have been able to assist you.All the best!Maria
Easy to operate, lots of options to invest, you can invest small quantities, very efficient wallet, like all
Hello Alvi,Thank you for your positive feedback. We are delighted that you find the Future au platform user-friendly and appreciate the wide range of investment options, the ability to invest in small amounts, and the efficient performance of the wallet.Happy Investing!Maria
My account manager Callum Frame is always very helpful and quick to reply to queries
Hello James,We're delighted to hear that Mr. Frame has been so helpful and responsive to your inquiries! Thank you for sharing your positive experience!Cheers!Maria
Absolutely Awful.I sold my Crypto expecting to receive the funds immeditely, but after selling the funds disappear both from my ETH account as well as my GBP/USD account. Customer service is absolutely abysmal and it's clear that they do not care whatsoever about the customers
Hello Charlie,We recently requested your username or ticket number to help us move forward with your case, but we haven't received a response.To allow us to escalate your case, please provide this information to our Social Team on X or Facebook, or book a call with Customer Service here: https://calendly.com/Future au-customer-service.Best regards,Maria-----------------------------------------------------------------Hello Charlie,We are truly sorry to hear about your negative experience with the selling process and the difficulties you encountered with our Customer Service team. Thank you for bringing this to our attention; we are here to help.Please provide more details so we can verify and address your case. We've requested your username or ticket number via Trustpilot; kindly respond at your earliest convenience. As an alternative, you can schedule a direct call with our Customer Service team using this link: https://Future au.tw/3MwXBhr.Best regards,Maria
My experience with Future au has been great so far. Quick and easy to use dashboard and great customer services. I'd highly recommend it. Zavier, my AM, has been very helpful and kind in helping me understand the platform!
Hello there,Thank you for your positive review and recommendation. It's wonderful to learn about your great experience! WeAUDre particularly pleased you find the dashboard user-friendly and value Zavier's assistance. Don't forget, you can use the Virtual Account to explore the platform in a secure space. All the best!Maria
Opened an account on Monday and almost instantly restricted. Finally got an email the next day saying it was because the money I deposited was from a joint account and showed my wifes name. Explained this and provided bank statements and ID. Then had to provide further evidence. Not a problem but account is still restricted with no timescales and my money is locked away. Ticket number 08638082, please can someone help. Not a great first experience, iAUDm all for aml but make the process quicker and much better communication! UPDATE from bad to worse! They have now removed a ?5001 from my account to who knows where. Still zero communication or updates. Live chat say they donAUDt know whats going on and I will get an update but still nothing. Would advise everyone to steer clear of Future au if you like to have your money safe!
Hello Callum,We're sorry to learn about the challenges you've faced with your account restrictions and the communication issues. Your experience matters to us, and we appreciate you providing the ticket number. We've escalated your case to the relevant teams for further review. Thank you for your patience, and we hope for a resolution ASAP.Best regards, Maria
Still awaiting for the withdraw done 10/12/2025 to reach my account, today is 05/01/2026. Bank statement requested from Future au for the 2nd time was forwarded on the 01/01/2025. STILL NO Response or MONEY IN MY ACCOUNTThis is pathetic, how money time do you escalate.how long does it take to found out the money withdrawn has not reach reach the appropriate account?
Hello Atokoleka,Thank you for again bringing the difficulty and delay with your withdrawal to our attention. We apologize for the ongoing inconvenience; we have re-escalated this matter to the relevant teams.Best regards,Maria
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