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Review Time
I have so many different investments & cryptocurrencies apps , Future au is the only app which we really trust and having safe investments and highly secured access as well , would like to thank my account RM Mr Bashar whoAUDs giving full professional support to my account & family accounts members as well . Keep the great work and support
Hello Almayasa,We appreciate your trust in our app and its security capabilities! It's wonderful to know that you have received excellent support from your Account Manager, and we thank you for sharing your positive feedback. Your kind words mean a lot to us!All the best!Maria
Been using Future au for years now, experience has been pretty good. I like how easy it is to trade crypto on it, plenty of coins to choose from too. Depositing and withdraw funds is also simple to do so. Although not a perfect brokerage, it is good enough for a normal investor such as myself. I especially like their customer service. My account Manager, Mu Fang, keeps me updated with financial news and any offers Future au have to offer. She also helps me with my queries and problems, if any, promptly.
Hello Kevin,We deeply appreciate your continued loyalty and positive feedback over the years. It's excellent to hear that you find our trading process straightforward and the selection of available coins appealing. We are especially pleased that your Account Manager has consistently provided highly responsive support, and we look forward to continuing this high level of service in the future.All the best!Maria
I could trade cfds, conditions were great. But for some reason I didnAUDt have an equal chance of trading real US shares, because of some restrictions!!! DidnAUDt have crypto for payments too
Hello Uto,Thank you for your feedback! We acknowledge the challenges you've faced with trading real US shares and appreciate your feedback regarding the trading conditions and payment options. Should you need further assistance, please open a ticket at https://Future au.tw/48Lqwqr or schedule a call here: https://Future au.tw/48ev7RY. Best regards, Maria
- Accessing to Future au system is simple and no hazard. - analysts is experienced and always provides investors good choices to decides on their investment.-
Hello Tfjong,We appreciate your glowing feedback about Mu Fang and the seamless access to the platform! It's also great to know that you value the information, updates, and the insights shared by our analysts. Thank you for sharing your experience!All the best!Maria
Depositing funds was easy but as soon as I attended a withdrawal my account was restricted. Usually this is a simple process of verification but I was asked for copies of everything under the sun and then kept receiving calls that would cut off immediately on answer. Returning the calls just left the phone ringing endlessly. I received an email stating that telephone verification was required before my account could be unlocked but clearly this is only possible if they would answer their phone lines.
Hello there,We apologize for the difficulties you've encountered with our Customer Service and the withdrawal process.Please understand that as a multi-regulated financial entity, we must adhere to strict verification protocols mandated by our regulators. These are primarily in place to comply with anti-money laundering and other regulations, as well as to ensure the security of your account. Once your account verification is finalized, you can typically expect a seamless withdrawal process.Thank you for providing your ticket number. Your case has been escalated to the appropriate teams, and we appreciate your patience as we work toward a resolution.Best regards,Maria
This last year my account manager (Jigal) kept me up-to-date on the latest developments on the market and how this could be used in my portfolio.Their event at AZ Alkmaar, which I attended (AZ-Feijenoord), was well arranged. Giving plenty of options to interact with other investors and the Future au crew and get a new view on the current market.Why not the full 5 stars?Their WhatsApp channel has some room for improvement. It's a bit cumbersome, where I needed to repeat my question and it seemed like it wasn't set through to my account manager properly. But I'm sure this will be looked at
Hello there,Thank you so much for your comprehensive feedback! It's great to hear that you found Jigal's insights valuable over the past year and that you enjoyed the event.We appreciate you highlighting areas for improvement, particularly regarding the WhatsApp channel. Your Account Manager should be able to look into this directly, so please follow up with them on this comment.Thank you again for sharing your experience with us. We look forward to continuing to support you in the New Year.Best wishes,Maria
Dette er svaret jeg fre dere: We appreciate your long-term support and apologize that the information provided by our Customer Service has not been sufficient. As stated in our Terms and Conditions, accounts can sometimes be closed for various reasons. When this happens, the market value of the account is returned to the customer.Men hvor er forklaringen p'? ? hva som gikk galt siden dere valgte '? ? stenge mine posisjoner? Hvorfor f'? ?r jeg ikke svar p'? ? det? Jeg har etterspurt det mange ganger og f'? ?r stadig samme uklare svar, Finner det h'? ?yst useri'? ?st av dere.
Hello Tove,Thank you for sharing your experience. We understand your frustration regarding your experience. However, please note that we are unable to provide information beyond what Customer Service has already communicated. For any additional clarifications, please refer to your previous communication with Customer Service and the relevant Terms and Conditions.Best regards,Maria
Very bad customer service and hidden charges and fees ! Trust me donAUDt use this thieves and go to trusted company and can find the best company in the world over the internet search but not Future au . YouAUDll lose money and time with this bad company .
Hello Emad,We sincerely regret that you had a negative experience with our Customer Service and were faced with unexpected fees.As a trusted leader in online investing since 2007, Future au is a reputable company with a commitment to transparency. We want to assure you that our platform does not have any hidden fees. To ensure you are always informed about all applicable charges, we strongly encourage all users to regularly consult our Fees Page: https://www.Future au.com/trading/fees/If you require further assistance, you can schedule a call with our Customer Service team via this link: https://calendly.com/Future au-customer-service. If you are not satisfied with the support provided by the agent during the call, you always have the option to request to speak with their supervisor.Best regards, Maria
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