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Review Time
IAUDve had an excellent experience with Future au, and a big part of that is thanks to my account manager, Callum Frame. From the very beginning, Callum has been professional, knowledgeable, and genuinely supportive. He takes the time to explain things clearly, responds quickly to any questions, and always makes sure I feel confident in my trading decisions.Future au itself is a fantastic platformaAUD”user-friendly, reliable, and packed with useful tools for both beginners and experienced traders. Combined with CallumAUDs guidance and proactive approach, the overall experience has been smooth and reassuring.I highly recommend Future au to anyone looking for a trustworthy trading platform, and if you get the chance to work with Callum Frame, youAUDll be in great hands.
Hello there,It's heartwarming to hear about your outstanding experience and how Mr. Frame's support has made a difference in your trading journey. We're thrilled to know that our platform's user-friendly features and reliability have met your expectations, enabling you to trade with confidence. Your recommendation means a lot to us, and we look forward to continuing to support you in your future trading endeavors!All the best!Maria
The platform itself works well. Prices are competitive, I like the CopyTrader feature, and the ability to buy fractional shares is genuinely useful. Those are the reasons this isnAUDt a 1-star review.However, my main issue with Future au is transparency, especially around hidden costs and customer support, which significantly affects trust.I participated in a promotion where depositing USD 5,000 would result in a USD 500 gift. I did everything exactly as instructed and provided all required information. I transferred the full amount, but the deposit arrived USD 15 short due to transaction fees. Because of this, I did not receive the gift.I contacted my bank, and they confirmed that this fee structure was determined by Future auAUDs transaction setup. Normally, I would have been able to cover all fees upfront, but Future au had chosen not to enable that option. This fee was known to Future au but not disclosed beforehand.When I contacted customer service, they responded quickly but only stated that transaction fees can be up to USD 75 aAUD” which confirms they were aware of these fees. They did not address what happened to the missing USD 15, nor whether it would affect the welcome gift. After I followed up asking how this could be considered my fault and what would happen to the gift, they stopped responding entirely. It has now been over a week, despite their stated maximum response time being four days.At the same time, my account was temporarily restricted shortly after the funds arrived, pending additional information about me. While I was able to provide the information and the restriction was lifted within 1aAUD“2 hours, I find it concerning that these checks were only triggered after the money had been received. In an environment that requires trust, this raises unnecessary concerns.I later discovered additional hidden costs. Future au advertises a EUR account to make trading EUR assets cheaper, but in practice, trades are still routed through USD. Their own FX rates are used, and a 0.75% conversion fee applies in certain cases. This makes the EUR account largely ineffective. The explanation for this is buried in footnotes on their website, including statements such as:aAUDœCopy and Smart Portfolio investments can only be made with USD funds.aAUDaAUDœWhen you open any position with funds from your EUR account, your EUR funds are converted to USD.aAUDThis information should be clearly communicated upfront, not hidden in fine print.Overall, while the platform works and has good features, the lack of transparency around fees, promotional conditions, and customer support responsiveness makes it difficult to trust Future au with any more of my money.
Hello Rami,We have received your information and have escalated your case to our dedicated teams for review and assistance.Best regards,Maria---------------------------------------------------------------------Hello Rami,Thank you for taking the time to provide such detailed feedback. ItAUDs great to hear that you appreciate the platform's functionality, competitive prices, and features like CopyTrader and fractional shares. However, we recognize how the lack of clarity around fees and the challenges with customer support have impacted your trust.To allow us to thoroughly investigate this matter and provide you with the necessary support, we require additional details, such as your username or ticket number. We have reached out to you on Trustpilot and await your prompt response so we can escalate your case.Best regards,Maria
I have been an Future au client for over 5 years now and I have had a positive experience. My account manager, Callum Frame, has remained in regular contact and always been quick to respond to my queries.
Hello Arun, We appreciate your five years of loyalty to Future au! It is rewarding to know that your investment journey with us has been positive, and we are especially glad that Mr. Frame's reliable support has enhanced your experience. We value your business and are committed to continuing our service to you.Best wishes!Maria
Great support whenever you need to call them. Exciting new products for the modern investor
Hello Bo,We are delighted by your enthusiasm for our support team and the exciting products we provide. Thank you for taking the time to share your great feedback.All the best!Maria
I have my regular meeting with my account manager Mr. Abdulmuti through video call to talk about my portfolio performance, benefit of my account tier for the current level and about my future plan. Mr. Abdulmuti is very informative financial man and help me a lot through my journey in investment started almost 6 years ago and it was very informative meeting with respect to macro economics and 2026 expectations as well. Thank you for your time Mr. Abdulmuti and looking forward to have additional regular meeting with him in the future.
Hello Ahmad,We truly appreciate your long-standing relationship with us over the past six years and thank you for sharing your positive feedback.It is gratifying to hear that the regular check-ins from your Account Manager have been beneficial. This strongly affirms our commitment to providing valuable, personalized service. Your input is highly valued, and we look forward to continuing to support your needs in the future.All the best!Maria
Piattaforma facile da utilizzare . Account manager preparato e disponibile
Buongiorno Davide,La ringraziamo per il feedback! '?ˆ un piacere sapere che la piattaforma sia intuitiva e che il supporto dellAUDaccount manager abbia risposto alle sue aspettative.Nina
Have been using Future au for a while now (4-5 years). I decided to withdraw some funds couple of days ago and had no issue at all, just a gentle nudge to my account manager (thanks aziz touma) as it was showing under review and transfer was instant. Will continue to use and overall, happy with the platform.
Hello Alexi,It's wonderful to receive your positive feedback, and we truly appreciate your loyalty to the platform! We are especially pleased that your Account Manager ensured a smooth withdrawal process, and that you are satisfied with our service. Wishing you continued positive experiences in the future!Cheers!Maria
Very responsive and proactive account manager. Easy to use platform.
Hello Lars,Thank you for sharing your positive feedback! We are delighted to hear that your experience with your Account Manager has been excellent and that you find the platform user-friendly.All the best!Maria
I had a great experience using Future au. The trading platform interface is clean, simple and very easy to understand. It's user-friendly, especially for the beginners. I'm satisfied with my experience
Hello Yaxi,Thank you for your thoughtful feedback! We're happy to know you had a great experience and found the platform easy to navigate, especially for beginners! Your satisfaction is incredibly important to us.Cheers!Maria
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