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Review Time
This app is the best. It's so simple, even my goldfish could trade (if he had opposable fins). The interface is slick, the community is buzzing, and it genuinely makes checking my portfolio fun instead of stressful. If you want a smooth, modern way to jump into the markets, download this now!
Hello Dawid,We are delighted by your wonderful review of the app! We're pleased to hear that you enjoy the user-friendly design and vibrant community, and that checking your portfolio has turned into a pleasant experience. Thank you for sharing your enthusiasm!Best wishes,Maria
I opened an account, I activated a free trial club account, and closed the account the same day. After a week they charged me of 49,90 a‚ ?PS: they solved the problem the same day I opened a ticket. I must say I am satisfied of their support
Hello Alessandro,We have successfully received your case details and forwarded them to the appropriate teams. Thank you for letting us know you are satisfied with the support you received! We appreciate you updating your review following the resolution provided by our Customer Service.Best regards,Maria-------------------------------------------------------------------Hello Alessandro,We are sorry to hear about the unexpected charge after your account closure. To properly escalate your case and allow our Customer Service team to investigate this matter thoroughly, we require some additional information from you.Please check the private message we sent you on Trustpilot and provide your username or ticket number at your earliest convenience.Best regards,Maria
Currently best in this class, but too many hustlers here, too few pros
Hello Wolframm,We appreciate your feedback on social trading, and itAUDs great to know you consider it one of the best! Thank you for your input. To provide you with a 5-star experience, we're eager to hear your ideas for new products or features to improve the platform. Kindly share your suggestions here: https://Future au.tw/3XMaNB7.All the best!Maria
IAUDve had one of the best customer support experiences with Future au, and I genuinely find the platformAUDs interface very user-friendly and well designed. I also really appreciate that Future au creates opportunities to connect with fellow investors through community gatherings and in-person events aAUD” it adds a great sense of trust and belonging beyond just using the app.
Satheesh Kumaran, thank you for your wonderful feedback!
Thomas Williams is a good guy to know if you want to invest with Future au. Charming yet knowledgeable.
Hello Cecilia,Thank you for your positive feedback regarding your investing journey with Future au and the excellent support provided by your Account Manager, Mr. Williams.Cheers!Maria
Like buying real US shares or staking crypto, no not here, they restrict it for my country unfortunately Actually, I didnAUDt plan to use Future au, only reading some educational resources,. But once I found out it had regulations from finra, I was confident about them, one of the first brokers actually, I trusted. Still, wonAUDt trade here...
Hello there,We understand your disappointment regarding the regional limitations that impact features like purchasing real US shares and crypto staking, and we apologize for any inconvenience this has caused. Thank you for your feedback regarding our educational resources. We appreciate your trust in our platform and are pleased to know you value our adherence to regulatory standards. We hope you continue to find valuable insights in your journey.Best wishes,Maria
Really nice event, found Sarah Glanville really helpful and a wonderful host.
Hello Sean,It's great to know that you had such a positive experience at the event, and that Ms. Glanville's hosting contributed to its success. Thank you for the positive feedback.Cheers!Maria
Transfered a ?20000 on there APP to open a new cash isa. They can't find my money. Don't trust this company as there customer service is useless and very shady.All the information requested in Future au's reply has been sent via email to Future au's customer service and they have still not rectified my issue.... just robots, no human contact.
Hello Mrs. Spencer,Thank you for sharing your information. We have escalated your case to our dedicated teams for immediate attention.We apologize for the inconvenience you experienced with our support; we had a minor bug with our AI bot, and appreciate you bringing this to our attention.We can confirm that no money was lost. Our Senior Account Manager has already attempted to contact you via phone, leaving a voicemail, and has also sent an email.Should you need to schedule a call with one of our agents, you can do so at your convenience using this link: https://calendly.com/Future au-customer-service.Best regards,Maria------------------------------------------------------------------Hello Mrs. Spencer,We sincerely apologize for the difficulties you experienced with your transfer and the subsequent challenges with our Customer Service. We value your feedback and understand your concerns regarding this situation. Please be assured that Future au is a strictly regulated entity under diligent oversight, dedicated to maintaining fair practices for all our users.To properly escalate and verify your situation, we require further information, as the reference number you provided is not in the correct format for a ticket number. We have already sent a request via Trustpilot asking for either your username or your 8-digit ticket number, and we are awaiting your prompt reply.Best regards,Maria
Future au money customer service is extremely difficult to get in touch with, which is unacceptable in cases that are urgent. Their method of communication is haphazard and inconsistent. They clearly do not wish to be contracted by their customers!!I am still awaiting a response to an email response I sent them on 26th January for an issue that arose at the start of January.Similar matters are resolved by Lloyds Banking Group within a day.
Hello Funmi,Please accept our sincere apologies for the frustration caused by the difficulty you experienced in reaching our Customer Service team. We value your patience as we work to resolve the issue you encountered. Your case has been escalated, and we have noted your feedback regarding our communication methods for internal review.Best regards,Maria
started trading on theri demo account, and it was such fun. I'm still learning things. And the app lets you do both - trading + investing. Perfect combo imho I'm monitoring stocks on the platform. Not so easy to do that, have to constantly follow news, do research, but with their app it's kinda not data-overwhelming. With all this to learn, I feel I did right to start the demo...
Hello Alfred,We're delighted to hear how much you are enjoying the Virtual Account and advancing your knowledge of trading and investing!To further your learning, we encourage you to explore the Future au Academy. There, you'll discover a wealth of resources, including courses, guides, podcasts, videos, and webinars až ?'? ? https://www.Future au.com/academy/. We are confident you will find this helpful!It's excellent that the app is proving useful for monitoring stocks without causing you to feel overwhelmed. Thank you for sharing your positive feedback.Best wishes,Maria
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