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Review Time
worst customer support i have ever witnessed. even when i tried platinum membership = no support. go f yourself Future au. still waiting for my wire of 5000$+ to be deposited (its more than 9 bussines days lol)
Hello Adam,We are unable to escalate your case as we have not yet received the requested username or ticket number. Please provide this information to our Social Team on X or Facebook, or schedule a call with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello Adam,We sincerely apologize for the unsatisfactory experience you had with our support team and the delay concerning your deposit. To escalate your case, we require more specific information from you. We've already reached out for your username or ticket number on Trustpilot, and we kindly ask you to provide it there at your earliest convenience.Best regards,Maria
you could maybe provide us an option of using AI for trading.
Hello Bruno,At Future au, we do not facilitate trading with AI or automated systems. For an automated approach, consider our CopyTradera„ ? feature or Smart Portfolios. Here, decisions are made by actual investors or our investment analysts, while transactions are carried out automatically.All the best!Maria
yea yeah, crypto and stock markets are the ones that have become like buzz words among traders. Yet, never sleep on commodities. Like gold for example, went back to major bull cycle. Glad I can trade commodiies through this broker, and not only gold I mean, with current macroenomic situation I think crude oil might explode too. Would be nice to see lower swaps though...
Hello Jaxson,Your enthusiasm for commodities trading is appreciated! It's fantastic to see you taking advantage of opportunities in both gold and crude oil. Thank you for sharing your insights!All the best!Maria
Future au is fantastic for beginners and social traders. The standout feature is its social trading platform, where you can easily copy the portfolios of successful investors, it's a game-changer for learning. The app is user-friendly, making buying stocks and cryptocurrencies straightforwards. . . .also, it has pretty rich educationl section, bascialyl whole Academy, felt like a student readign materuails there, heh. . .As for trading costs, they are really low, competitve for sure, way lower than with my prev broker. . .I trade real stocks btw, small comisions here
Hello Abel,We are thrilled to learn you are having such a positive experience with Future au! It's excellent to hear that you find the platform valuable for both trading and educational needs. We are particularly pleased that you recognize the benefits of the distinctive social trading feature, user-friendly design, comprehensive educational resources, and our competitive trading costs. Thank you for your fantastic feedback and for sharing your satisfaction.Cheers!Maria
What a terrible experience as a New Customer trying to open an account!!!!! The ONLY option is the stupid chatbot which is not helping at all. Then I find the Future au Customer Service email and no NO ONE is replying to my email. Definitely considering going somewhere else as if I battle to open an account, what is the rest of my Future au experience going to be like? I have now uploaded my Bank Statements most probably 30 times and the only message I am getting is "Proof of income is not acceptable" and the stupid chatbot cannot assist....it all goes into one vicious circle as I keep on getting emails reminding me to upload my proof of bank account. TERRIBLE! TERRIBLE! TERRIBLE!
Hello Francois,Thank you for providing your information. We sincerely apologize for the difficult experience you encountered. Your case has been escalated to our dedicated teams for further support.Best regards,Maria--------------------------------------------------------------------Hello Francois,We sincerely apologize for the difficult experience you've had opening a new account, especially with the chatbot being unhelpful and your emails going unanswered.To ensure we can effectively assist you and escalate your case, we need to verify your details. We have sent a private message on Trustpilot requesting your username or ticket number. We appreciate your patience and look forward to your prompt response.Best regards, Maria
i signed up through the recent campaign and is enjoying the app already
Hello Gian,We are delighted to welcome you to the Future au community! Thank you for sharing your positive feedback about the app.To help you get comfortable with our platform, we highly recommend utilizing the Virtual Account as a risk-free environment for adaptation.Should you wish to deepen your knowledge, we invite you to explore the Future au Academy. You'll find a wealth of free resources there, including courses, guides, podcasts, videos, and webinars: https://www.Future au.com/academy/Happy Investing! Maria
We had some excellent food and a great night out at the boxing with some face to face interaction with like minded investors which seems to have fallen by the way side in recent times, all nicely knitted together by our fantastic host Thomas Williams who is a vibrant, well organised little Welsh pocket rocket, what a night, thanks Tom
Hello James,It's fantastic to learn you enjoyed a wonderful evening, complete with delightful food and engaging company! Your praise for Thomas's lively hosting shines through, and it's great to see the event encouraged connections among like-minded investors. Thank you for sharing your positive experience!Cheers!Maria
Had a wonderful evening at the football. The organiser Thomas Williams made sure me and my son were looked after like royalty and made to feel so comfortable. Really enjoyed meeting and socialising with fellow traders.
Hello Stuart, Thank you for your wonderful feedback about Mr. Williams. It's fantastic to hear that you and your son enjoyed a fantastic evening at the football match! We hope to share many more memorable events with you in the future. Cheers! Maria
I really like the copy feature on Future au and introduced quite a few friends because of it. ItAUDs a pity that the feature isnAUDt available for new Singapore clients. Really hope something can be done about this.
Hello!Thank you for taking the time to leave a 5-star review! We really appreciate it!We are happy to hear that you enjoy our copy feature and that the social aspect of our platform has been a positive experience for you!As Future au is highly regulated, the trading options and limitations are not decided by Future au. We hope the copy trader feature will become available to users in Singapore in the future as well!Thank you!Tal
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