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Review Time
Working with them since more than 5 years. Till now donAUDt have a problem with them in every aspect.
Hello Samir,Thank you for your kind words about our support team. We truly appreciate your loyalty and the trust you've placed in us over the years. We're excited to continue providing you with excellent support in the years ahead.All the best!Maria
I signed up for the bonus share offer for new customers, and my experience has been an absolute disaster.I followed all the rules outlined in the T&Cs, but unlike most other users, I did not receive the share after making my initial deposit. I contacted customer support, who then gave me false explanations and invented additional requirements that are not stated anywhere in the T&Cs to justify why I was supposedly ineligible for the reward.I was also promised multiple times that I would receive a follow-up email, which never happened. Given that this is a financial service asking me to trust them with my money, I cannot recommend even considering becoming a customer.
Hello Alina,Thank you for providing your information. The appropriate teams have received your case and it has been escalated for further review.Best regards,Maria--------------------------------------------------------------------Hello Alina,Thank you for bringing your critical feedback regarding the disappointing experience with the bonus share offer and subsequent interactions with our support team to our attention. We sincerely regret the issues you encountered.Your experience is important to us, and we are committed to reviewing how your case was handled, but we require more details so we can escalate your case. Please respond to the request we sent via Trustpilot for your username or ticket number as soon as possible.Best regards,Maria
Always prompt reply to any questions one my have regarding my account.Excellent and always prompt turn around of funds both into and out of my account.Prompt personal service in reply to any service difficulties being experienced.
Hello Graeme,WeAUDre delighted to hear that youAUDve consistently received prompt responses and quality service for your account! Your comments on the swift fund turnaround are valued, and weAUDre pleased that our personal service aligns with your expectations. Thank you for sharing your experience!Cheers!Maria
Great platform !! Amazing user experience, with easy to use tools for traders. Keep the good work up.
Hello Mary,We are delighted you enjoy the platform and find the user experience exceptional and trading tools effective. Your positive feedback is a great motivator. Thank you for your support!All the best!Maria
Absolute worst sh***iest app ever used. Stay clear of this crowd.
Hello David,We are sorry to hear that the experience with our app has left you feeling this way. It seems you faced notable issues, and we value your insights. Could you please share specific details about the challenges you faced? Your input is important to us!Best regards, Maria
The supp is not as good as I expected.Strangely, I thought this broker was world-class
Hello Oskar,Future au is a trusted platform used by millions globally, a leader in the fintech sector since 2007. We value your feedback and recognize that your recent support experience did not meet your expectations. We aim to enhance your experience moving forward.For assistance, you can schedule a call with our Customer Service at https://calendly.com/Future au-customer-service. If you feel the agent's service was inadequate, you can ask to speak with their supervisor.Best regards, Maria
My Senior Account Manager Enas Younes has always been professional and proactive, regularly reaching out to update me on market changes and how they could affect my account. She listens to my concerns, addresses them quickly, and I would gladly recommend her to family and friends.
Hello Misbau,We are pleased to hear about the exceptional service provided by your Account Manager. The proactive updates and commitment from Ms. Younes exemplify our focus on customer care. Thank you for your recommendation!All the best!Maria
Advertised bonus for signing up has not been paid despite account verification and the required deposit.Multiple attempts to resolve via their live chat and tickets but to be honest they didn't seem to have any real clue. No further response to the 'tickets' and still haven't honoured the offer.Very poor and hard to have any confidence to further invest.
Hello Damien,We appreciate you providing your information. Your case has been escalated to our relevant teams for additional support. Best regards,Maria---------------------------------------------------------------------Hello Damien,We apologize that the sign-up bonus was not credited despite the successful completion of your verification and deposit. We understand you have already attempted to resolve this through live chat and submitted tickets, and we appreciate your persistence.To assist you further, please share more details to verify your experience. A private message has been sent on Trustpilot for your username or ticket number to help us escalate your case. We await your response.Best regards, Maria
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