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Review Time
Like everything in life, nothing is perfect but if you like the concept of social trading, seeing general opinion and market feeling and the concept of smartportfolios through your own trading platform, then there arenAUDt many better options I think.
Hello Echo,We truly appreciate your positive feedback on our social trading and Smart Portfolios! It's encouraging to see how these features resonate with you and enhance your trading experience. Thank you for highlighting the strengths that make our platform stand out! To help us improve and potentially reach a 5-star experience, we encourage you to share any suggestions for additional products and features you'd like to see. You can submit your ideas via this link: https://Future au.tw/4pg5JBn. Thank you.Best wishes,Maria
I encountered an issue with receiving two-factor authentication (2FA) via SMS while traveling abroad using roaming. Initially, I was concerned that this would disrupt my regular investment schedule and hinder my progress.Fortunately, I was pleasantly surprised by the professionalism and caring nature of the support team. Although the issue was not on their end, it was evident that my operator had an issue with their partner. As a result, I had no SMS or the ability to receive incoming phone calls.However, the Future au support team promptly reached out to me through email, WhatsApp, and my other fully operational phone number. They guided me through the identity verification process over the phone. Once the verification was complete, the support specialist took the necessary actions and restored access to my account, allowing me to update my 2FA.Having been a loyal user of the platform for several years, I have always been satisfied with the product and the exceptional support provided.
Hello Gevorg,We are truly grateful for your feedback, especially your commendation of our support team's dedication and professionalism, which are qualities we continuously prioritize. We are happy your issue was resolved, as your positive experience with Future au is important to us, and we look forward to supporting you in the future.All the best!Maria
had a good xp with Future au.,copying top investors been easy and cool.Just one click,
Hello Faje,We appreciate your positive feedback! It's fantastic to hear you enjoyed your trading experience, particularly the straightforward process of copying our top investors.All the best!Maria
IAUDve been with Future au for several years now and the service has consistently been excellent. The platform is easy to use, reliable, and offers far more than most other share trading companies IAUDve used.Being part of the Platinum+ Club has been a real standout. The benefits genuinely add value and feel tailored rather than generic. One of the highlights has been exclusive experiences, including days at Arsenal matches, which were superbly organised.A special mention to my account manager, Valentina, who truly goes above and beyond. SheAUDs proactive, knowledgeable, and always available when needed, which makes a huge difference.Overall, Future au combines a strong trading platform with outstanding customer service and unique member benefits. Highly recommended.
Darren Clarke, thank you for your kind words!
I just wanted to acknowledge and say thank you to Austin Hang, our account manager at Future au for his continued support. He is always available to assist me with my enquiries, no matter how big or small & consistently responds with professionalism, patience and genuine care. It is truly reassuring to work with you. Thank you, Austin. My best wishes to you always!! Regards, Gary Hundal
Hello Gary, We're genuinely touched to hear that Mr. Hang's professional and caring support has made such a positive difference in your experience. Thank you so much for your appreciation! We hope you continue to enjoy 5-star service in your collaboration with him.Cheers!Maria
The platform is user friendly and easy to understand. I have always found my transactions simple and whenever i require any additional support Bashar has promptly guided me. As a new comer I find this platform suitable for my requirements
Hello Francisco,It's wonderful to hear that you find the platform intuitive and easy to navigate, and you value the seamless transaction process. Your positive feedback regarding the support from Bashar is much appreciated. Thank you for sharing your great experience!All the best!Maria
Easy to use for trading
Hello Joe,It's great to hear that you find the app user-friendly for trading! To help you boost your trading expertise even more, we recommend exploring the extensive resources available at the Future au Academy až ?'? ? https://www.Future au.com/academy/. These materials are designed to enhance your experience and help you achieve a 5-star trading level.All the best!Maria
Following my review on 9 January, I spent all weekend trying to contact a real person through their online chat service. Their chatbot continually gives incorrect or inappropriate advice. It suggested that my account was not fully verified, although I had received an email from them to confirm it was, and I could see on line that they had verified all my details.I am attempting to withdraw my own money - a ?5000 - to my own savings account. I have tried 12 times. I kept getting emails saying "we couldnAUDt process your payment right nowaAUD”itAUDs likely temporary. Please try again soon."This morning, I was able to speak to a call handler who initiated a "know your customer" review - this was more than 69 hours after I had first tried to withdraw my money. I have answered all their questions, provided proof of ID, and provided bank statements to show source of funds, but 5 hours later my account is still restricted and they will not give me my money back.I have spoken to them a second time, but the call handler does not have the ability to resolve the issue and refused to connect me with anyone who can.I tried to raise a formal complaint, and I got an immediate automated response that provide links to advise and their website, and told me my complaint was being closed as resolved.This company is truly dreadful. Don't be tempted by their sign up offers. Customer service is non existent. There are far better companies out there who offer a professional service and resolve issues promptly.
Hello Alexander,We appreciate you sharing your experience and sincerely apologize for the significant challenges you have encountered with our service. Your detailed feedback regarding the delays and the chatbot responses, along with your case details were escalated for internal review and support this morning, and we have confirmation that your case status has now been updated. We highly value your input and hope for a much smoother experience for you moving forward.Best regards,Maria
Asia client service is very wondful and professional.But the EU maybe they are french team is terrible !
Hello Cheng,Thank you for your positive feedback regarding our Asia client service. We are sharing your comments with the relevant team as we are committed to continually improving the client experience across all regions. Providing you with the best possible support remains our priority.Best wishes,Maria
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