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I encountered an issue with receiving two-factor authentication (2FA) via SMS while traveling abroad using roaming. Initially, I was concerned that this would disrupt my regular investment schedule and hinder my progress.Fortunately, I was pleasantly surprised by the professionalism and caring nature of the support team. Although the issue was not on their end, it was evident that my operator had an issue with their partner. As a result, I had no SMS or the ability to receive incoming phone calls.However, the Future au support team promptly reached out to me through email, WhatsApp, and my other fully operational phone number. They guided me through the identity verification process over the phone. Once the verification was complete, the support specialist took the necessary actions and restored access to my account, allowing me to update my 2FA.Having been a loyal user of the platform for several years, I have always been satisfied with the product and the exceptional support provided.
Hello Gevorg,We are truly grateful for your feedback, especially your commendation of our support team's dedication and professionalism, which are qualities we continuously prioritize. We are happy your issue was resolved, as your positive experience with Future au is important to us, and we look forward to supporting you in the future.All the best!Maria
