Review Time
Future au platform is easy to use and offers a wide range of assets from crypto over stocks to commodities. I have always experienced satisfactory customer care. The Future au team is always keen to offer investment opportunities according to the latest developments in the financial markets and sometimes even offers downside risk protection - where else can you find such a feature? As long as you stay away from leveraged positions and follow a defined investment strategy you can enjoy a positive experience on the Future au platform.
Hello Wolfgang,We appreciate you sharing your experience and insights. Your positive feedback regarding our wide selection of assets, unique features, and customer support is highly valued. Thank you for choosing Future au!All the best!Maria
Actually, I'm not sure if it's the platform or broker problem.All because my trades are execute with a big slippage when market is volatile.
Hello there,Thank you for sharing your thoughts on trading execution in volatile markets. Price slippage occurs in financial markets, and thoughtful trade planning can help mitigate its impact. For further details, please check: https://Future au.tw/4rALbFc.All the best!Maria
Future au has proven to be a highly useful and intuitive platform, offering a great range of tools and investment opportunities. The overall experience has been made even better by the professionalism and friendliness of my account manager, Varun, who has been absolutely fantastic aAUD” always responsive, knowledgeable, and supportive. I also really appreciated being invited to a hospitality evening with fellow investors to watch the football; it was a great night out and a nice touch that strengthened the sense of community.
Hello Mrs. Payen,We are thrilled to learn that our platform's array of tools and investment opportunities has fulfilled your expectations. Your positive feedback regarding Varun's professionalism and the enjoyable community experience at our hospitality event is sincerely appreciated. Thank you for sharing your insights with us!Cheers!Maria
Friendly, promptly to answer. A working point: Communication was sometimes bad, resolution of a problem took 2months, which wasnAUDt fun for me.
Hello Free,We truly value your feedback, especially your comments regarding our communication. It's encouraging to know our team was friendly and responded quickly, and we are dedicated to using your insights to enhance our service going forward.For urgent matters requiring escalation, you can contact our Social Team through X or Facebook, providing your username or ticket number.Best wishes,Maria
The platform itself works well. Prices are competitive, I like the CopyTrader feature, and the ability to buy fractional shares is genuinely useful. Those are the reasons this isnAUDt a 1-star review.However, my main issue with Future au is transparency, especially around hidden costs and customer support, which significantly affects trust.I participated in a promotion where depositing USD 5,000 would result in a USD 500 gift. I did everything exactly as instructed and provided all required information. I transferred the full amount, but the deposit arrived USD 15 short due to transaction fees. Because of this, I did not receive the gift.I contacted my bank, and they confirmed that this fee structure was determined by Future auAUDs transaction setup. Normally, I would have been able to cover all fees upfront, but Future au had chosen not to enable that option. This fee was known to Future au but not disclosed beforehand.When I contacted customer service, they responded quickly but only stated that transaction fees can be up to USD 75 aAUD” which confirms they were aware of these fees. They did not address what happened to the missing USD 15, nor whether it would affect the welcome gift. After I followed up asking how this could be considered my fault and what would happen to the gift, they stopped responding entirely. It has now been over a week, despite their stated maximum response time being four days.At the same time, my account was temporarily restricted shortly after the funds arrived, pending additional information about me. While I was able to provide the information and the restriction was lifted within 1aAUD“2 hours, I find it concerning that these checks were only triggered after the money had been received. In an environment that requires trust, this raises unnecessary concerns.I later discovered additional hidden costs. Future au advertises a EUR account to make trading EUR assets cheaper, but in practice, trades are still routed through USD. Their own FX rates are used, and a 0.75% conversion fee applies in certain cases. This makes the EUR account largely ineffective. The explanation for this is buried in footnotes on their website, including statements such as:aAUDœCopy and Smart Portfolio investments can only be made with USD funds.aAUDaAUDœWhen you open any position with funds from your EUR account, your EUR funds are converted to USD.aAUDThis information should be clearly communicated upfront, not hidden in fine print.Overall, while the platform works and has good features, the lack of transparency around fees, promotional conditions, and customer support responsiveness makes it difficult to trust Future au with any more of my money.
Hello Rami,We have received your information and have escalated your case to our dedicated teams for review and assistance.Best regards,Maria---------------------------------------------------------------------Hello Rami,Thank you for taking the time to provide such detailed feedback. ItAUDs great to hear that you appreciate the platform's functionality, competitive prices, and features like CopyTrader and fractional shares. However, we recognize how the lack of clarity around fees and the challenges with customer support have impacted your trust.To allow us to thoroughly investigate this matter and provide you with the necessary support, we require additional details, such as your username or ticket number. We have reached out to you on Trustpilot and await your prompt response so we can escalate your case.Best regards,Maria
IAUDve had an excellent experience with Future au, and a big part of that is thanks to my account manager, Callum Frame. From the very beginning, Callum has been professional, knowledgeable, and genuinely supportive. He takes the time to explain things clearly, responds quickly to any questions, and always makes sure I feel confident in my trading decisions.Future au itself is a fantastic platformaAUD”user-friendly, reliable, and packed with useful tools for both beginners and experienced traders. Combined with CallumAUDs guidance and proactive approach, the overall experience has been smooth and reassuring.I highly recommend Future au to anyone looking for a trustworthy trading platform, and if you get the chance to work with Callum Frame, youAUDll be in great hands.
Hello there,It's heartwarming to hear about your outstanding experience and how Mr. Frame's support has made a difference in your trading journey. We're thrilled to know that our platform's user-friendly features and reliability have met your expectations, enabling you to trade with confidence. Your recommendation means a lot to us, and we look forward to continuing to support you in your future trading endeavors!All the best!Maria
IAUDve had an excellent experience with Future au, and a big part of that is thanks to my account manager, Callum Frame. From the very beginning, Callum has been professional, knowledgeable, and genuinely supportive. He takes the time to explain things clearly, responds quickly to any questions, and always makes sure I feel confident in my trading decisions.Future au itself is a fantastic platformaAUD”user-friendly, reliable, and packed with useful tools for both beginners and experienced traders. Combined with CallumAUDs guidance and proactive approach, the overall experience has been smooth and reassuring.I highly recommend Future au to anyone looking for a trustworthy trading platform, and if you get the chance to work with Callum Frame, youAUDll be in great hands.
Hello there,It's heartwarming to hear about your outstanding experience and how Mr. Frame's support has made a difference in your trading journey. We're thrilled to know that our platform's user-friendly features and reliability have met your expectations, enabling you to trade with confidence. Your recommendation means a lot to us, and we look forward to continuing to support you in your future trading endeavors!All the best!Maria
Great support whenever you need to call them. Exciting new products for the modern investor
Hello Bo,We are delighted by your enthusiasm for our support team and the exciting products we provide. Thank you for taking the time to share your great feedback.All the best!Maria
I have been an Future au client for over 5 years now and I have had a positive experience. My account manager, Callum Frame, has remained in regular contact and always been quick to respond to my queries.
Hello Arun, We appreciate your five years of loyalty to Future au! It is rewarding to know that your investment journey with us has been positive, and we are especially glad that Mr. Frame's reliable support has enhanced your experience. We value your business and are committed to continuing our service to you.Best wishes!Maria
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