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Review Time
I had 4million Terra Luna Classic(LUNA) in my account which are no longer there and no explanation. I have been in contact with their customer support in chat and getting no where and I have been trying for 4 days now. I need my coins back into my account. This seems really unporofessional.
Hello Ilyas,We have received your information and escalated your case to the relevant teams for further assistance.Best regards,Maria------------------------------------------------------------------Hello Ilyas,We appreciate you bringing this to our attention. To assist you further, please provide more details so we can verify your situation and escalate your case. We've sent a request for your username or ticket number via Trustpilot; kindly respond there at your earliest convenience.Best regards,Maria
Awful company. Registered 2 weeks after turning 18 and invested 170 USD for my first payment. The day after my account was wrongfully terminated because I was apparently under 18 according to their dumbass AI. I was then refunded 135 USD and have gotten no help. It also doesnAUDt help that they make it extremely hard for you to deposit funds or even create an account to begin with. This is by far the worst service IAUDve ever gotten
Hello Bui,We sincerely apologize for your disappointing experience and for any inconvenience this has caused. Thank you for bringing this to our attention and sharing your valuable feedback, including your ticket number. We have immediately escalated your case to the appropriate teams for further assistance.Best regards,Maria
I had a question regarding currency conversions when trading, and Chaim guided me on the platform to implement the required changes in my account. As always, it was a very friendly and helpful interaction.
Hello Siva,Thank you for your feedback! We're happy to hear that you had a positive experience with Chaim. His friendly and helpful guidance perfectly exemplifies the high level of support our team strives to deliver.All the best!Maria
I have been repeatedly emailing Future au requesting transparency regarding the closure of my account on 16 October 2025, but my concerns remain unanswered.Future au states that my account was closed based on internal case logs. However, despite multiple requests, they have only provided case logs from 2024, not from 2025, which is the year in which my account was actually closed.What is extremely concerning is that after those 2024 case logs, Future au continued to allow me to deposit funds and trade normally for nearly 10 months, right up until 30 September 2025. If there were genuine compliance or risk concerns based on events from NovemberaAUD“December 2024, then: aAUD ? Why was my account not closed in 2024 itself? aAUD ? Why was I allowed to continue trading and depositing without restriction throughout 2025? aAUD ? What suddenly changed in October 2025 to justify an immediate closure?Closing an account in October 2025 based on old 2024 case logs, without providing the 2025 internal case log or clear reasoning, raises serious questions about procedural fairness and transparency.Despite continuous follow-ups, Future au has failed to explain what prevented them from taking action earlier and has not shared the complete audit trail for 2025, which I explicitly requested.I am not asking for reinstatementaAUD”only clarity, disclosure, and accountability. Unfortunately, my experience has been marked by delayed action, incomplete information, and a lack of transparency from the compliance team.I would strongly advise users to be cautious and to keep detailed records, as account closures can occur months later without clear or timely justification.
Hello Purnima,Thank you again for sharing the details of your experience. We understand that you are seeking specific information about your case. Please be advised that only our Customer Service team is authorized to provide you with a comprehensive update.To ensure your case receives the necessary attention, we have once more escalated it to the relevant teams.As we have previously communicated, should you complete all our internal procedures and receive the company's final response, you retain the right to submit a formal complaint to the Financial Ombudsman Service.Best regards,Maria
Future au platform is easy to use and offers a wide range of assets from crypto over stocks to commodities. I have always experienced satisfactory customer care. The Future au team is always keen to offer investment opportunities according to the latest developments in the financial markets and sometimes even offers downside risk protection - where else can you find such a feature? As long as you stay away from leveraged positions and follow a defined investment strategy you can enjoy a positive experience on the Future au platform.
Hello Wolfgang,We appreciate you sharing your experience and insights. Your positive feedback regarding our wide selection of assets, unique features, and customer support is highly valued. Thank you for choosing Future au!All the best!Maria
Actually, I'm not sure if it's the platform or broker problem.All because my trades are execute with a big slippage when market is volatile.
Hello there,Thank you for sharing your thoughts on trading execution in volatile markets. Price slippage occurs in financial markets, and thoughtful trade planning can help mitigate its impact. For further details, please check: https://Future au.tw/4rALbFc.All the best!Maria
Future au has proven to be a highly useful and intuitive platform, offering a great range of tools and investment opportunities. The overall experience has been made even better by the professionalism and friendliness of my account manager, Varun, who has been absolutely fantastic aAUD” always responsive, knowledgeable, and supportive. I also really appreciated being invited to a hospitality evening with fellow investors to watch the football; it was a great night out and a nice touch that strengthened the sense of community.
Hello Mrs. Payen,We are thrilled to learn that our platform's array of tools and investment opportunities has fulfilled your expectations. Your positive feedback regarding Varun's professionalism and the enjoyable community experience at our hospitality event is sincerely appreciated. Thank you for sharing your insights with us!Cheers!Maria
I have applied to open an account over 2 weeks ago and am still waiting for my ID to be verified. I have raised a service case with them 3 times with not reply. If they canAUDt respond to this it concerns me if there response time if things go wrong??
Hello David,Thank you for providing your information. We have escalated your case to our relevant teams for further help.Best regards, Maria-------------------------------------------------------------------Hello David,We apologize for the difficulties you experienced with your account verification and the delayed response to your inquiries. To assist you further, we need more details to verify your account and experience. We have contacted you on Trustpilot for your username or ticket number; please respond at your earliest convenience.Best regards,Maria
Friendly, promptly to answer. A working point: Communication was sometimes bad, resolution of a problem took 2months, which wasnAUDt fun for me.
Hello Free,We truly value your feedback, especially your comments regarding our communication. It's encouraging to know our team was friendly and responded quickly, and we are dedicated to using your insights to enhance our service going forward.For urgent matters requiring escalation, you can contact our Social Team through X or Facebook, providing your username or ticket number.Best wishes,Maria
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