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I have been repeatedly emailing Future au requesting transparency regarding the closure of my account on 16 October 2025, but my concerns remain unanswered.Future au states that my account was closed based on internal case logs. However, despite multiple requests, they have only provided case logs from 2024, not from 2025, which is the year in which my account was actually closed.What is extremely concerning is that after those 2024 case logs, Future au continued to allow me to deposit funds and trade normally for nearly 10 months, right up until 30 September 2025. If there were genuine compliance or risk concerns based on events from NovemberaAUD“December 2024, then: aAUD ? Why was my account not closed in 2024 itself? aAUD ? Why was I allowed to continue trading and depositing without restriction throughout 2025? aAUD ? What suddenly changed in October 2025 to justify an immediate closure?Closing an account in October 2025 based on old 2024 case logs, without providing the 2025 internal case log or clear reasoning, raises serious questions about procedural fairness and transparency.Despite continuous follow-ups, Future au has failed to explain what prevented them from taking action earlier and has not shared the complete audit trail for 2025, which I explicitly requested.I am not asking for reinstatementaAUD”only clarity, disclosure, and accountability. Unfortunately, my experience has been marked by delayed action, incomplete information, and a lack of transparency from the compliance team.I would strongly advise users to be cautious and to keep detailed records, as account closures can occur months later without clear or timely justification.
Hello Purnima,Thank you again for sharing the details of your experience. We understand that you are seeking specific information about your case. Please be advised that only our Customer Service team is authorized to provide you with a comprehensive update.To ensure your case receives the necessary attention, we have once more escalated it to the relevant teams.As we have previously communicated, should you complete all our internal procedures and receive the company's final response, you retain the right to submit a formal complaint to the Financial Ombudsman Service.Best regards,Maria
