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My wife has an account with Future au and passed away just before Christmas. I raised a ticket entitle 'Bereavement' with Future au and uploaded the death certificate. I got a standard response back stating that I should be able to find the answer to my problem on the website and the ticket was immediately closed. Appalling.
Hello Keith, Please accept our deepest condolences and sincere regret regarding the profoundly saddening loss you have experienced. Thank you for sharing such a personal and difficult situation with us. We are truly sorry for the response you received and the lack of care shown by our team. This certainly does not meet our standard of service.Thank you for sharing your ticket number. We have escalated your case to the relevant teams for further support and to improve our support process. We wish you strength as you navigate this challenging situation.Best regards,Maria
