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Review Time
With Jigal and Future au it has been a wonderful experience and journey for the last 4 years. I am really happy with all the new features and products that Future au has rolled out. Jigal has been a very good account manager with an eye for details and always to the point !
Hello Srini, Thank you for sharing your positive experience over the last four years! We are very pleased to know that you are satisfied with both the support provided by your Account Manager and our new features. Your feedback is greatly appreciated.Cheers!Maria
I have not regretted joining Future au. I was attracted by the financial promos but have mostly appreciated the support from dedicated account managers. Thanks to both Kayla Campion and Austin Tang for assisting me so far!
Siobhan, thank you for your kind words!
5 stars for Future au, Callum is a great account manager. .and to cap it off just back from great day of hospitality at Everton. Highly recommend Future au.
Hello Paul,We greatly appreciate your glowing review! It's fantastic to hear you consider Callum a great Account Manager and that you thoroughly enjoyed your hospitality experience at Everton. Thank you for your recommendation!Best wishes,Maria
It is a scam company. When you raise concerns about possible price manipulation, they close your account to stop whistle blower and force you to sell your investment immediately even when you do not violate any of their rules. Avoid this dangerous exchange.
Hello there,As a regulated entity, we undergo regular audits and monitoring to ensure fair practices for all users. Occasionally, accounts may be closed for various reasons, but the market value will be returned to the client. You may submit a formal complaint to the Financial Ombudsman for evaluation if you believe you were treated unfairly, provided all procedures were followed and you've received our final response.Best regards, Maria
I really enjoyed the Future au event yesterday at the AZ Stadium. The welcome reception was fun and friendly, and I had the chance to meet new people and talk about their ideas and investment plans.After that, we had a great dinner along with an interesting presentation. We also received some nice goodies, and there was an opportunity to win prizes during the aAUDœshawl on or offaAUD game" and I even won one!As a football fan, I also really enjoyed the match, although the 1aAUD“1 result was a bit disappointing (conceding an equaliser in stoppage time).
JS, we're glad you enjoyed the event!
Signed up for a free trial to have my card charged with an annual fee just a few days later. I've been trying to talk to someone at Future au to cancel my subscription and refund the fee but I keep getting passed to some AI bot and can't reach any humans, so I've had to get my bank involved. Absolutely ridiculous.
Hello Daniel,We still need your username or a ticket number to escalate your case and provide further assistance, as we haven't received this information yet. Please share it with our Social Team on X or Facebook, or schedule a call with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello Daniel,Thank you for reaching out to us regarding the challenges you've encountered while attempting to cancel your subscription. We regret the inconvenience this has caused and are eager to assist.To ensure we can effectively escalate your case and provide the necessary support, we require additional details to verify your experience. We have contacted you on Trustpilot to request your username or a relevant ticket number and kindly ask for your prompt reply there.Best regards,Maria
IAUDve been using Future au since early 2021 and itAUDs become my go-to platform. The app is easy to use and thereAUDs a really good range of assets (stocks / crypto / commodities) to invest in. A big plus for me has been having a dedicated account manager, Alfie. HeAUDs always easy to reach on WhatsApp or email if I have a question, an issue, or even just want to talk about the markets. That personal support makes a big difference and you donAUDt get that in many places at all when it comes to investing.Withdrawals are quick and easy, with 0 problems over the years thus far. I also like features such as copy trading, which add some interesting investment options inside the app.IAUDve also had access to some of the networking / sports events through the higher club membership, which have been great for meeting other investors and the Future au team.Overall, IAUDve had a really positive experience with Future au and would happily recommend it.- Ben
Hello Ben,We deeply appreciate your loyalty since 2021. It's wonderful to know that the app's user-friendliness, extensive asset range, and your personal experience with Alfie have made a notable difference in your investing journey. We're thrilled to hear about your satisfaction with the withdrawal process and features like CopyTrader, as well as the valuable networking opportunities you've enjoyed. Thank you for sharing your experience and recommending us!All the best!Maria
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