Review Time
Great to meet up with my account manger Alfie and catch up with him and like minded clients to discuss strategies etc.
Hello Paul,Thank you for sharing your experience. We value your feedback and are pleased to hear your meeting with your Account Manager and other investors was productive.All the best!Maria
I love Future au, its the easiest platform to use and it is instant buying and selling. I would have given it 5 stars, but, I am still suffering from the staking on my crypto, which I keep switching off and yet it still stakes despite many trips to customer services. So I will simply move my crypto to a crypto platform and keep Future au as a stocks and shares only platform
Hello Graham,Thank you for your enthusiasm regarding the platform's user-friendly nature for buying and selling. Your feedback regarding the staking issue is noted, and it's understandable to feel this way as the issue remains unresolved despite your multiple interactions with Customer Service. We value your insights and hope to continue being part of your journey with stocks and shares.All the best!Maria
Depositing funds on Future au is very convenient and the processing is quite fast, which makes it easy for beginners to get started.The platform interface is clear, and buying or selling is very intuitive. I can manage my positions anytime on my phone, and the overall trading experience is smooth.From time to time, customer service or account managers share market reports and market insights, which helps me understand global market trends and stay up to date with the latest information.'?œ ? Future au '?… ?'?‡‘'?ž'? ? ?'?– ?'? ? ?'? ?Œ'?AUDŸ'? ? ?'? ?Ÿ'? ?ˆ'? ? ?'? ?Œ'? ?'?– ?'?‰‹'? ?? '? ? ?'? ?ˆ'? ? ?'? ?? '?‰‹'?AUD‚ '? ? ?'? ?'? ?‹'? ?'? ?…'? ?š'? ?Œ'? ? ?'?AUD ?'?AUD'? ? ?'?‡ ?'?“'? ?œ'?ƒ ?'? ?ˆ'?› ?'? ? ?'? ?Œ'?” ?'?‰‹'? ?Ÿ'? ? ?'? ?'? ? ?'?š ?'?™‚'? ? ?'?? '?ƒ ?'? ?'? ?Œ'?• ?'? ?”'? ? ?'?˜“'? ?”'? ?—'? ?—'?˜ ?'? ?'?š ?'?AUD‚ '? ?'? ?š'?™‚'?œƒ'?œ‰'? ? ?'?œ'?ˆ–'? ?ˆ'?“ ?'?ˆ? '? ? ?'? ?‚'? ?'? ?'?‘? '?ˆ‡'? ?Œ'?ƒ…'?œ‹'? ?•'? ?Œ'? ?'? ? ?'? ? ?'?? ?'? ?? '? ? ?'?œ‹'?š›'? ?‚'? ?'?‹•'?‘'? ?Œ'? ?Ÿ'? ?”'? ?ƒ'? ? ?'?˜“'? ?Ÿ'? ?? '?œAUD'?– ?'? ?‡'? ?? '?AUD‚
Hello Fason,We truly value your positive feedback regarding the ease of deposits and trading on our platform. It's excellent to know that you find the interface intuitive and the provided market insights beneficial to your trading. Our dedication is to continuous service improvement, ensuring your trading experience remains both seamless and rewarding. Thank you for sharing your experience!Cheers!Maria
IAUDve been using Future au for years, and itAUDs hands down the platform I trust most for trading. The copy-trading feature is a game-changer, especially for those who want to learn from and follow experienced traders. The platform is user-friendly, offers good rates, and makes investing feel accessible even for beginners.A special thanks to Sari Habib , my account manager, for his continuous support, guidance, and quick responses. Having a dedicated manager truly makes a big difference.
Hello Errol,We are delighted to receive your positive feedback! It's fantastic to know you find our platform trustworthy and enjoy the user-friendly experience, particularly our award-winning CopyTrader feature. We also greatly appreciate your kind words regarding the helpful support provided by your Account Manager. Thank you for your valuable input; we look forward to ensuring you continue to have a 5-star experience.All the best!Maria
Elijah's newsletter has been very helpful and helps me any questions I have with Future au. Their events for members is very fun, and I had a great time too!
Hello Yuki,Thank you for your feedback! We're glad to hear that Elijah's newsletter is beneficial and that the enjoyable member events enhance your experience. ItAUDs wonderful to know you had a great time!All the best!Maria
Elijah's newsletter has been very helpful and helps me any questions I have with Future au. Their events for members is very fun, and I had a great time too!
Hello Yuki,Thank you for your feedback! We're glad to hear that Elijah's newsletter is beneficial and that the enjoyable member events enhance your experience. ItAUDs wonderful to know you had a great time!All the best!Maria
Harry is my account manager and he is brilliant, very personal and really knows his stuff. Future au really look after me and being taken to a football match was a great experience, I would like to go more often!
Hello Patrick,Thank you for your positive feedback about your Account Manager. It's wonderful to hear that Harry's outstanding service enhanced your experience! We hope you continue to have many more enjoyable events with Future au.Best wishes, Maria
deposited $500 bought xrp to transfer to a decentralised exchange, this mafia called Future au started applying ridiculous fees at each step, to top it up they they withheld $92 ..45 xrp, they claim it's an xrp policy and its covered by Future au, but instead they take it off your coins....absolutely disgusting vermins!!! Useless chat, no real customer services other than useless bots, so from a $500 I HAVE BEEN LEFT WITH $392 EVERYTHING ELESE STOLEN BY THESE PPL ACTING LILE SCOUNDRELS. You have been warned.
Hello Antonio,To enable us to escalate your case, we require either your username or the ticket number. We are following up as this information was not provided through Trustpilot.You can submit these details through our Social Team on X or Facebook, or you may book a call directly with Customer Service here: https://calendly.com/Future au-customer-service.Best regards,Maria--------------------------------------------------------------------Hello Antonio,We appreciate you sharing your concerns about fees and their impact on your investments. As a regulated multi-asset investment platformaAUD”not a traditional cryptocurrency exchangeaAUD”Future au's fee structure is designed to support the provision of a secure, regulated, and robust investment service.We also take your feedback regarding your customer service interaction seriously and are ready to assist. To help us verify your experience and escalate your case, please provide additional details. We have sent a private message on Trustpilot requesting your username or ticket number and await your response.Best regards, Maria
Restricted my account and blocked me from withdrawing money for the "suspicious activity" of trying to withdraw money to the same account I make my deposits from. Demanded invasive verification procedures from a 3rd party, despite having jumped through all the verification hoops upon account opening.
Hello Michael,We regret to learn about the restrictions placed on your account and the difficulties you've encountered with the withdrawal process. Thank you for providing your ticket number; we have escalated your case to the appropriate teams for immediate assistance.We also want to explain that, due to our regulatory obligations, we must follow strict verification protocols. This is essential to ensure your account security and comply with anti-money laundering regulations, among other requirements. We sincerely apologize for any inconvenience this necessary process has caused.Best regards,Maria
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