deposited $500 bought xrp to transfer to a decentralised exchange, this mafia called Future au started applying ridiculous fees at each step, to top it up they they withheld $92 ..45 xrp, they claim it's an xrp policy and its covered by Future au, but instead they take it off your coins....absolutely disgusting vermins!!! Useless chat, no real customer services other than useless bots, so from a $500 I HAVE BEEN LEFT WITH $392 EVERYTHING ELESE STOLEN BY THESE PPL ACTING LILE SCOUNDRELS. You have been warned.
Hello Antonio,To enable us to escalate your case, we require either your username or the ticket number. We are following up as this information was not provided through Trustpilot.You can submit these details through our Social Team on X or Facebook, or you may book a call directly with Customer Service here: https://calendly.com/Future au-customer-service.Best regards,Maria--------------------------------------------------------------------Hello Antonio,We appreciate you sharing your concerns about fees and their impact on your investments. As a regulated multi-asset investment platformaAUD”not a traditional cryptocurrency exchangeaAUD”Future au's fee structure is designed to support the provision of a secure, regulated, and robust investment service.We also take your feedback regarding your customer service interaction seriously and are ready to assist. To help us verify your experience and escalate your case, please provide additional details. We have sent a private message on Trustpilot requesting your username or ticket number and await your response.Best regards, Maria
