Review Time
I recently attended an Future au event at the AFAS Stadium and was genuinely impressed by the quality of the experience. The event was very well organized, combining relevant content with excellent networking opportunities in a professional yet welcoming environment.What stood out to me was the clear commitment to building a community of informed, long-term investors rather than focusing solely on short-term market conversations. The team created a setting that encouraged meaningful discussions and valuable connections.Experiences like this reinforce my confidence in working with a platform that invests not only in technology, but also in relationships and investor education.I look forward to participating in future initiatives.
Matheus Vidotti, thank you for your kind words!
IAUDve been using Future au for 5 years now and I really like the platform and the support I get from my account manager, especially since IAUDve been transferred to Thomas Williams, heAUDs been very supportive and helpful. Really enjoyed the event I was invited to by Thomas Williams. HeAUDs always trying to help as much as possible.
Hello Farouk,We truly value your five years of loyalty and are delighted that Mr. Williams s support has been so helpful. Thank you for sharing your positive experience and letting us know you enjoyed the event and feel well-supported!All the best!Maria
Austin, my account manager at Future au has been a great help as I moved from the UK to Australia. He explained the account transfer process and the relevant requirements to make it a smooth experience. Thanks v much Austin!
Hello Sam,We are delighted to hear your positive feedback and are so glad that Austin was able to provide you with excellent support during your move. Thank you for sharing your experience, as it truly reflects the high level of service we aim to provide our clients.All the best!Maria
With Jigal and Future au it has been a wonderful experience and journey for the last 4 years. I am really happy with all the new features and products that Future au has rolled out. Jigal has been a very good account manager with an eye for details and always to the point !
Hello Srini, Thank you for sharing your positive experience over the last four years! We are very pleased to know that you are satisfied with both the support provided by your Account Manager and our new features. Your feedback is greatly appreciated.Cheers!Maria
I have not regretted joining Future au. I was attracted by the financial promos but have mostly appreciated the support from dedicated account managers. Thanks to both Kayla Campion and Austin Tang for assisting me so far!
Siobhan, thank you for your kind words!
5 stars for Future au, Callum is a great account manager. .and to cap it off just back from great day of hospitality at Everton. Highly recommend Future au.
Hello Paul,We greatly appreciate your glowing review! It's fantastic to hear you consider Callum a great Account Manager and that you thoroughly enjoyed your hospitality experience at Everton. Thank you for your recommendation!Best wishes,Maria
I think a lot is wrong with this company and lately I think the regulators should look deeply into their activities ,I strongly object to anyone using this platform, I was accused of being an intermediary for a ?2 not a ?20 not a ?200 but 2quid as such my account placed under investigation, its a shame people are paid salary to look for a ?2 sent between couples .
Hello Dr. Olusegun,We are sorry to hear about the difficulties you have encountered with your account. As an important note, Future au operates under strict regulatory supervision to maintain proper service functionality. If you wish to escalate your concerns, reach out to our Social Team on X or Facebook, and include your username or ticket number. Best regards,Maria
Have opened an account with Future au and also their heavily advertised cash ISA, but the onboarding experience so far has been poor. On the one hand, there seems to be little joined-up thinking between Future au's heavy marketing of its cash ISA and Future au's customer support. So much so, that I have had to ask several questions to get anywhere when chasing a transfer that has yet to show in my new ISA account, and then, eventually, been fobbed off to Moneyfarm, who run the ISA. On the other, when depositing GBP funds to buy some crypto, these funds were first switched into dollars without my asking, incurring a needless FX conversion loss.
Hello William,We noticed we haven't received the username or ticket number we requested, which is needed to escalate your case. Please provide this information so we can continue assisting you.You can reach out to our Social Team on X or Facebook, or book a call directly with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello William,Thank you for sharing your feedback regarding your onboarding experience and customer support, and we sincerely apologize for the inconvenience, including the issue with currency conversion.To help us verify your experience and escalate your case, we require a little more information. We have sent a private message on Trustpilot asking for your username or ticket number. Your prompt response will be greatly appreciated.Best regards,Maria
It is a scam company. When you raise concerns about possible price manipulation, they close your account to stop whistle blower and force you to sell your investment immediately even when you do not violate any of their rules. Avoid this dangerous exchange.
Hello there,As a regulated entity, we undergo regular audits and monitoring to ensure fair practices for all users. Occasionally, accounts may be closed for various reasons, but the market value will be returned to the client. You may submit a formal complaint to the Financial Ombudsman for evaluation if you believe you were treated unfairly, provided all procedures were followed and you've received our final response.Best regards, Maria
Signed up for a free trial to have my card charged with an annual fee just a few days later. I've been trying to talk to someone at Future au to cancel my subscription and refund the fee but I keep getting passed to some AI bot and can't reach any humans, so I've had to get my bank involved. Absolutely ridiculous.
Hello Daniel,We still need your username or a ticket number to escalate your case and provide further assistance, as we haven't received this information yet. Please share it with our Social Team on X or Facebook, or schedule a call with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello Daniel,Thank you for reaching out to us regarding the challenges you've encountered while attempting to cancel your subscription. We regret the inconvenience this has caused and are eager to assist.To ensure we can effectively escalate your case and provide the necessary support, we require additional details to verify your experience. We have contacted you on Trustpilot to request your username or a relevant ticket number and kindly ask for your prompt reply there.Best regards,Maria
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