Review Time
My wife has an account with Future au and passed away just before Christmas. I raised a ticket entitle 'Bereavement' with Future au and uploaded the death certificate. I got a standard response back stating that I should be able to find the answer to my problem on the website and the ticket was immediately closed. Appalling.
Hello Keith, Please accept our deepest condolences and sincere regret regarding the profoundly saddening loss you have experienced. Thank you for sharing such a personal and difficult situation with us. We are truly sorry for the response you received and the lack of care shown by our team. This certainly does not meet our standard of service.Thank you for sharing your ticket number. We have escalated your case to the relevant teams for further support and to improve our support process. We wish you strength as you navigate this challenging situation.Best regards,Maria
Great platform user interface
Hello there, We appreciate your kind words about the user interface! To enhance your experience further and aim for a 5-star rating, we invite you to share any suggestions for new products and features via this link: rb.gy/43s4tw. All the best!Maria
Great platform user interface
Hello there, We appreciate your kind words about the user interface! To enhance your experience further and aim for a 5-star rating, we invite you to share any suggestions for new products and features via this link: rb.gy/43s4tw. All the best!Maria
Great opportunity by Future au to meet portfolio managers and exchange experiences with diverse investors.Open conversations about trends and investment opportunities, while learning from each otherAUDs stories.Appreciate the managerAUDs openness and proactive approach to receive customer feedback, clearly willing to improving customer experience.
Hello Rom'? ?rio,We are thrilled to hear that you had such a positive experience at the investor dinner. The chance for meaningful dialogue and gaining insights from varied perspectives is a key part of the Future au investing experience. Thank you for your kind feedback; we truly appreciate your acknowledgment of our manager's commitment to improving the customer experience. We value your input!All the best!Maria
New in investments and busy learning a lot! Thanks to Future au for giving teaching academy and virtual portfolio . Thanks also for Pro Ivestor copy program, very helpfull.
Hello Mirko,Thank you for your positive feedback regarding the Future au Academy and Virtual Portfolio; it's great to hear they are supporting your investment journey.We continually aim for a 5-star experience, so we invite you to share any suggestions for additional products or features. Please use this link for your ideas: rb.gy/43s4tw. Thank you.Best wishes,Maria
It is the 6th and i'm complaining here and as i'm locked out of my app being in the philippines at the moment where Future au doesn't work i have to complain here it's 2 months now they arbitrarily changed my advisor (of course without letting me know , no email no name nothing)so when i wrote to the old advisor i got no reply I found out after several complaints and inquiries. This new adviser for 2 months now has not replied to me at all !!I complained five times here, nothing!.this is the sixth time and nothing happens !!It is ridiculous ! A few days ago i got an email from my first ever advisor who took 7 months to reply to my emails and she only replied after many complaints telling me "what's your problem i was on holiday for 10 days" that was 7 months of no replying!!.. and now out of the blue i did not get any replies from this new advisor but from her!!! This despicable woman out of so many etoto employees had to write to me!!and she told me when you wrote he was a holiday that's why you don't get a reply! Same despicable excuse!as if" bad luck if you write one where on holiday will never reply to you "i don't know how people even dare say these things.She should have been fired long ago...she was terrible.And why is she replying to me and not this advisor?? supposedly he is stil my advisor..Although I repeatedly asked to have him changed ...AS HE NEVER REPLIESthis is quite unbelievable despicable on all levels2 MONTHS OF ETOTO FAILURES
Hello Laura, We are sorry to hear about your experience. Kindly note that regulatory and internal policy restrictions unfortunately prevent us from offering our services in every country. A complete list of affected countries is available here až ? https://help.Future au.com/s/article/is-Future au-blocked-in-my-country?language=en_GB. Please accept our sincere apologies for the inconvenience and the frustration caused by your former Account Manager contacting you before your new one has been in touch. We are immediately escalating your case to the relevant teams once again. Best regards, Maria
the selection is big and I see some things like costs thy are low too I give it 5 stars.
Hello Flavio,Thank you for your fantastic feedback! We're delighted to know you appreciate the wide variety of assets and the affordable costs.Happy Investing!Maria
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