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Review Time
Janey provided fruitful information.Welcoming tone and communication skills impressed me with setting expectation of providing asked information.Thank you :)
Hello Junbo,We're happy to hear that you found Janey's communication and the information she provided to be helpful. Your kind words mean a lot to us.Cheers!Maria
Simple and easy to use with lots of useful financial information readily available.
Hello Derrick, Thank you for your feedback on the platformAUDs user-friendliness and the insightful financial information it offers. Your support means a lot to us! Best wishes, Maria
I have been with Future au since 2021 and found the process of buying and selling investments very straightforward.My account manager (Thomas Williams) has always been able to answers any questions I have and it has always been a friendly and informative conversation when we speak.
Hello Ram,It's fantastic to hear that your experience with us since 2021 has been both smooth and enjoyable. We are particularly pleased that your Account Manager has provided you with friendly and informative interactions. Your feedback is highly valued! To help us elevate your experience to a 5-star level, we welcome any suggestions you have for enhancing our platform. Please share them here: https://Future au.tw/4pnwlzK.Best wishes,Maria
Still one of the most friendly platforms out there it's amazing how simple they made trading to be and even tho i have decent xp, i prefer trading on simple platform like this one
Hello Philipp,It's fantastic to hear that you find the platform friendly and simple for trading! We appreciate you sharing your positive experience!Cheers!Maria
Easy to invest and manage investments with a variety of tools and bonuses, dedicated account manager (shout-out to Mr. Jigal Noto) helping with advices and opportunities.One of the best platforms I've used over the last 3+ years.
Hello Dan,Thank you for sharing your positive feedback! We are delighted that you have enjoyed your investment experience with us over the past few years, especially benefiting from the diverse tools we offer and the support of your dedicated Account Manager.All the best!Maria
Future au truly stands out for its customer service. From sorting out account discrepancies to assisting with self-assessment, the support team goes above and beyond. A huge shout-out to Alfie Newsome for his exceptional understanding of market dynamics and the new products Future au continues to roll out.
Hello Ashraf, We are pleased to hear you value our support and the team's dedication to exceptional customer service! Your kind words about Mr. NewsomeAUDs expertise highlight our commitment to excellence. Thank you for sharing your experience!All the best!Maria
I was very suprised to receive a Whatsapp message from Future au and to be designaded a personal account manager. Whatsapp seems a bit more personal. I was even more surprised after I sent my first question via the whatsapp channel. On that day I didn't get a response but the following day my account managet called me directly. We chatted for about ten minutes and I really felt that my clientel was in good hands. Account managet who is there for me. A big plus!
Hello Rami,We truly appreciate your feedback and are delighted that your Account Manager's personal outreach provided you with the support you needed. We look forward to continuing to support you on your investing journey.Best regards, Maria
I deposited the fund was $633 ,and startd to use copy trading , everything going so smooth and i was so happy , it was almost 50 days my account shows $20 total ptofit , then i got emergency i had to withdraw all my fund , i was expecting to collect like one or twoworking days but it takes me 70 days to get it in my account , they put me in a loop of nonsense emails and hold my fund for that period , i advise all of you not to deal withthis broker
Hello Ali,We reached out for your username or ticket number to further investigate your case, but we haven't heard back. This information is essential for escalation. Kindly provide your username or ticket number to our Social Team on X or Facebook for case review. Best regards, Maria------------------------------------------------------------------Hello Ali,We sincerely apologize for the difficulties you experienced with your withdrawal. We understand your frustration, especially after a positive start with copy trading, and we value you bringing this to our attention. We are committed to understanding how your case was handled so we can improve our service.To ensure a thorough investigation and escalation of your situation, we require your username or ticket number. We have already sent a request for this information via Trustpilot and look forward to your prompt response.Best regards,Maria
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