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Review Time
I am extremely disappointed with Future au. I was supposed to receive 4% cash back, but I was paid less than half of the correct amount. I have complained to my manager and contacted customer service, but I have received no resolution or response. Their service has been very unsatisfactory.
Hello Joao Paulo,We appreciate you sharing your information with us. We have escalated your case to our relevant teams for further support.Best regards,Maria-------------------------------------------------------------------Hello Joao Paulo,We appreciate you bringing the difficulties you experienced with the cashback issue and the lack of response from your Account Manager and Customer Service to our attention. Please accept our sincere apologies for the delay in both our communication and reaching a resolution. Your feedback is extremely important to us, and we are ready to assist you.To properly investigate and escalate your case, we need additional details. We have contacted you on Trustpilot requesting your username or ticket number and kindly ask for your prompt reply.Best regards,Maria
I really like the Future au platform. It is very easy to use and highly user-friendly, even for people who are new to investing. The interface is clean and intuitive, making it simple to navigate between different assets and tools. A special mention goes to my advisor, Joseph Di Segni, who has been extremely supportive throughout my investing journey. He is always available to help, answer questions, and provide guidance whenever needed. His support has been invaluable in helping me define, refine, and continuously improve my investing strategy, giving me more confidence in my decisions.
Hello Parvane, We are delighted to learn that you find the platform's clean and intuitive interface so easy to navigate, thereby enhancing your investing experience. ItAUDs also fantastic that Joseph has provided such exceptional support, helping you build confidence in your strategy. Thank you for sharing your positive experience!All the best!Maria
Webinar with good analyses conducted by professionals to make decisions with more confidence.
Hello Luis,We are glad that you found our webinars insightful and that they are helping you make confident decisions. Thank you for your feedback!Cheers!Maria
Great experience and an opportunity to combine my two passions - football and investments.
Hello Aldo,We're delighted to know that you've had great experience and enjoyed the combination of football and investments! Thank you for sharing your feedback.All the best!Maria
I really like the Future au club. It inspires me to develop as an investor. The account manager also gets special thanks because I feel like I can get advice and help when needed.
Hello Jani,It is gratifying to hear that the Future au Club has contributed positively to your development as an investor. We are also grateful for your acknowledgment of your Account Manager's valuable assistance. Thank you for sharing your great experience!Best wishes,Maria
When organisations are dealing with your money, it should always be identifiable and traceable!My Future au/Moneyfarm cash ISA transfer has just completed.What an awful experience at the hands of these companies.Despite confirmation from my previous provider that they had transferred the funds 4 days ago (the process was started 15 days ago), they were unable to identify the funds until today.If you want to see your life savings disappear into an electronic black hole, where they are untraceable even by the account provider, these are the guys for you.On top of that, even though they have your money, they won't pay interest in this period.Furthermore, the money now in my account won't start accruing interest until it's 'been invested'.They advertise a competitive interest rate but this is negated by the loss of interest during this period!Apparently this is in the (very) small print, but not something they advertise.In order to get this resolved I've had to contact both organisations on numerous occasions, with little success until today. All I received for my troubles were; broken promises of returned phone calls, excuses and platitudes. All without resolution of the issue!Despite this I was told the case was closed, when it clearly wasn't.I was lured by the interest rate but wish I'd never heard of Future au/Moneyfarm.
Hello Steve,Thank you for providing your detailed feedback regarding the challenging experience with your cash ISA transfer. We sincerely apologize for the communication issues and frustrations you have encountered. We take your insights seriously and have escalated this matter internally. Your feedback is extremely valuable as we work to improve our overall service for all our customers.To help guarantee a smooth experience in the future, it is crucial to thoroughly review the terms and specific details of any financial product or offering.Best regards,Maria
This broker has been on my radar for some time now. I joined last week because I saw how a friend of mine managed to buy stocks in proportions. Instead of buying the entire stock, he acquired just a ? from it. ItAUDs indeed something new to me. IAUDve not seen brokers that could offer such opportunities. Also, during trading, a stop-loss placement was always smooth and without significant slippage. It gives me peace of mind even when market conditions change rapidly. I checked their regulations, they work under the CySEC framework, so I could say itAUDs a safe place.
Hello Jaume, It is a pleasure to welcome you to the Future au community. We are delighted that our unique stock acquisition options and seamless stop-loss placements have given you confidence in your trading. Your positive experience and trust in our regulatory framework are greatly valued! All the best! Maria
A great platform indeed
Hello Paul,Welcome to the Future au community! We're thrilled to have you join our world of social trading and appreciate your enthusiasm for our platform.To help you get started, we encourage you to use the Virtual Account. It's a safe environment where you can adapt to the platform without any financial risk.We also offer a wealth of free educational resources, including courses, guides, podcasts, videos, and webinars, all available at the Future au Academy až ?'? ? https://Future au.tw/4plO2Ao.We hope you have a wonderful experience alongside the millions of other community members.Wishing you all the best!Maria
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