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Review Time
I transfered my Cash ISA to Future au and was really happy with the process. My money arriving within 7 days which was suprising as previous experience of ISA transfers is that it usually takes much longer! I wish I could seperate the money into pots like I did with my other provider but I'm willing to sacrifice that for the really good interest rate.
Hello Stephanie,We are delighted to hear that your cash ISA transfer process was so smooth and exceeded your expectations! It's fantastic that your funds arrived quickly and that you are satisfied with the interest rate.Thank you for your valuable feedback regarding the pot separation featureaAUD”it helps us understand what our users appreciate. Please feel free to submit any suggestions for future improvements through this form: rb.gy/43s4tw.Thank you again for sharing your positive experience!Cheers!Maria
easy to work with, a lot of help and a strong community.
Hello Sagor,It is great to hear that you find the platform user-friendly and appreciate the supportive community and assistance we provide. We are grateful for you sharing your positive experience.All the best!Maria
Excellent information of shares and ETFs, flexible tools.
Hello Bror,It's great to hear that you appreciate the information provided on shares and ETFs, as well as the adaptability of our tools. We thank you for your positive comments!All the best!Maria
I had the pleasure of attending the VIP football event in Herning thanks to Dov Schonkopf from Future au, and it was a fantastic experience.Dov is not only highly professional and technically knowledgeable, but also genuinely kind, approachable, and easy to talk to. ItAUDs people like Dov who truly strengthen the Future au brand. Great service, great experience and looking forward to the next event!
Waris Miratif, thank you for your kind words!
Took a while, but have actually spoken to someone now, and they have released my funds. Now ive added more funds and sent a query about copy portfolios, I hope ill receive a reply soon. Original review: Absolutely horrendous. I wanted to use the isa they advertised, and paid money directly to my pool balance at Future au. Then I found out the isa isn't through them but through a 3rd party, money farm, so i attempt to transfer the funds to this, they go, are returned and my account is locked! What a joke. Loads of security stuff to do now, half of which im unable to do, as links not working etc. Its very insulting that my own money i paid in is now not accessible. Nightmare to get to actually have a live chat with anyone, dont bother. Think I might just give up and close my account when they actually let me access my own money.
Hello Marcus,We're sorry for the trouble you have experienced with the fund transfer, the account lock, and the difficulties reaching support. This is certainly not the smooth process we aim to provide. We want to help you solve this as quickly as possible. We have reached out to you directly via your registered account contact details to assist you with regaining access to your funds and resolving the transfer issue ASAP. Please check your inbox for our priority communication.Best regards,Maria
I noticed this bad pattern during a news releases. Impossible to trading
Hello Lucas,We appreciate you raising your concerns regarding the wider spreads you experienced during news releases.Please understand that market conditions, which are outside of our control, can cause spreads to vary. It's also important to note that some instruments may naturally experience wider spreads due to their inherent volatility.We are committed to providing competitive rates by working with reputable liquidity providers.All the best!Maria
The app doesnAUDt allow me to trade cfdAUDs even tho i taken the test and it s fully correct because i have a lot of knowledge, this sin t my first time trading.
Hello Drago'?™,Thank you for your feedback. We are sorry to hear that you're facing difficulties trading CFDs despite your expertise and passing the test. For help, please visit this link: https://help.Future au.com/s/article/Why-can-t-I-trade-CFDs?language=en_GB. If you need more support, our Customer Service team is here for you: https://www.Future au.com/customer-service/. Best regards, Maria
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