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Review Time
My experience with Future au as a beginner trader was extremely disappointing. The platform suffers from excessively high spreads and restrictive fee structures that make trading unnecessarily expensive. Price slippage is unreal and unacceptable; I personally experienced slippage exceeding 70aAUD“80 pips on multiple occasions, which is damaging for any trader, especially beginners.In addition, overnight fees and charges during market closures are heavily overpriced and poorly justified. These costs significantly erode capital and are not transparently communicated.Customer service is another major weakness. The support agents were unhelpful and failed to provide clear or practical assistance, making the situation even more frustrating.After switching to other trading platforms, the difference was immediately noticeable in terms of pricing, execution quality, and overall professionalism. My clear advice is to stay away from Future au, particularly if you are new to the trading world.
Hello Mohamed,We are sorry to learn that your experience with our platform was disappointing and that our pricing did not meet your expectations. However, we remain dedicated to offering a secure, regulated investment platform, and we believe our fee structure is still competitive within the industry.We acknowledge your concern regarding price slippage. As this is a common characteristic of financial markets, employing strategic trade planning can be effective in mitigating its impact. More details are available at: https://www.Future au.com/trading/price-slippage-explained/.For a comprehensive and transparent breakdown of all our charges, please refer to our Fees Page: https://www.Future au.com/trading/fees/.We apologize for the difficulties you experienced with our Customer Service. To address your concerns, you can schedule a call with our team using this link: https://calendly.com/Future au-customer-service. Additionally, please remember that you always have the option to request to speak with a supervisor if you are not satisfied with the assistance provided by an agent.Best regards,Maria
Great event , very nicely organised , Account Manager Dov is great ! so engaging , i think we should have more events like this , and more guest come out give opinion on the investing strategy
Hello Harry,Thank you for the review! We're thrilled to hear how much you enjoyed the event and found it well-organized! Your positive remarks about Dov's engaging personality are truly appreciated. We also value your suggestion for featuring more events and guest contributions. Thank you for your input!Best wishes,Maria
It is very easy to use.24/5 trading on some stock is great.Lots of smart portfolio to copy.The account manager shares useful tips and news regularly.
Hello Cheng-Yi,It's great to know that you find Future au easy to navigate! We're happy that you appreciate the 24/5 trading, Smart Portfolios, and the insights from your Account Manager. Thank you for your feedback!Best wishes,Maria
intuitive and simple user interface. very clean and simple to use
Hello Kai,Thank you for your feedback! We are glad to know that you find the interface intuitive and easy to navigate. It validates our efforts to create a user-friendly experience.Cheers!Maria
Absolute nightmare to transfer funds to wallet.Takes forever transfering Eth for example.When you need it right away to move to another wallet ,it's ain't gonna happen
Hello Kaspars,We are sorry to hear about the delays you've encountered while transferring ETH to your wallet. After the transaction is completed on our side, the length of time depends on the blockchain and is beyond Future auAUDs control.Best regards,Maria
IAUDve been with Future au for 5 years and have had a very seamless and positive experience. The platform is easy to use, and my account manager Harry has been great - always helpful and responsive. Highly recommended.
Hello Arben,We are happy to hear that your five-year experience with us has been so positive and seamless! Your compliments regarding our platform and the outstanding support provided by Harry are deeply appreciated. Thank you for your recommendation!Cheers!Maria
1 trouble free month. at last can stake crypto and trade cfd at one platform!!!
Hello Jaime,We're pleased to learn about your seamless experience this month and wish you continued success ahead! Thank you for sharing your positive experience with staking crypto and trading CFDs on our platform.Best wishes,Maria
Interacting with Chaim was enjoyable, he had a calm manner and positive attitude! He noticed that dutch isn't my first language and offered to switch to english if I wanted, which was considerate.Aside from that, he was very helpful, answered all my questions and gave me a good overview of the features I unlocked through my membership.No complaints.
Hello there,It's wonderful to hear you had such a positive experience! Chaim's calm demeanor and attentiveness, particularly his willingness to switch languages to ensure your comfort, are a perfect reflection of our dedication to customer care. We're grateful for your feedback and happy you found the overview of the membership features helpful. We hope you continue to enjoy a satisfying experience with your Account Manager and all the exclusive benefits of the Future au Club.Cheers!Maria
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