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Review Time
If you are looking for a platform that grows with youaAUD”from a beginner to a high-balance investoraAUD”Future au is it. The combination of ease-of-use and high-level personal support makes it a standout in the Australian market for me.
Hello Sheldon,Thank you for sharing your experience; it's wonderful to hear that you recognize and value the platform's support and growth potential!Happy Investing!Maria
I would like to highlight the continuously improving client experience offered by Future au aAUD” from the quality of its financial products, including structured products, to the ease of use of the app, as well as the surrounding ecosystem and services. The customer support is equally impressive and easily stands alongside that of certain private banking institutions. Well done, keep up the great work! And thank you Josh L. !!Padawan75
Hello Philippe,It's wonderful to know that our dedication to improving the client experience is making a difference! We truly value your positive feedback regarding the quality of our financial products, the ease of use of our app, and our customer support. Thank you for your encouraging remarks!All the best!Maria
I have been using Future au on and off for some years. 11 days ago I deposited som crypto (USDC) to my Future au wallet. I made a request to have them sent to an external wallet the same day, but its been pending since then. I've asked them several times about why my withdraw is still pending / takes so long, and they have been giving me several different answers like for example "request failed due to insufficient funds in your wallet's available balance" and then jumped over to "Future au cannot intervene or cancel a pending transaction as it is directly governed by the blockchain. The execution time is determined by the specific blockchain and can vary based on its performance and current congestion levels." I asked AI for help with this case, since I dont know that much about money stuck on blockchain, and AI told me to ask Future au for the transaction hash (TXID) to verify that what they are saying is true. I asked Future au to provide this 5 days ago, but they havent replied to me, so something is not right with them, and I'm wondering if I will ever get my money...
Hello Kenneth,We appreciate your detailed feedback, including your ticket number. Please accept our sincere apologies for the difficulty you encountered. We value your patience and want to confirm that we are immediately escalating this matter to the relevant teams for further assistance. Best regards,Maria
Had an issue with one of my accounts.My account manager Austin hang was quick to help with my concerns and rectified promptly,excellent customer service.The platform itself is very simple to navigate and well designed love it.
Hello Me,We greatly appreciate your wonderful review! It is fantastic to know that your Account Manager was able to provide quick and effective assistance and that you found the platform both easy to navigate and well-designed. Your feedback is highly valued!Cheers!Maria
The event was a truly exceptional experience. Jean-Paul curated a state-of-the-art evening, and his dedication, time, and attention to detail made us feel thoroughly and graciously cared for.
Hello Mrs. Monteiro, It is wonderful to hear that you found the event exceptional. Your appreciation for the Jean-Paul's dedication and meticulous planning that went into ensuring your comfort is truly valued. Thank you for your very kind feedback! We look forward to seeing you at our future events. Best wishes, Maria
Harry Blagden is an excellent Account manager and a pleasure to work with. Looking forward to liason with him in future endeavors.
Hello Stephen,It's wonderful to know you've had a great experience with Harry. Thank you for expressing your appreciation! Wishing you continued success in your collaboration.Cheers!Maria
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