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My experience with Future au as a beginner trader was extremely disappointing. The platform suffers from excessively high spreads and restrictive fee structures that make trading unnecessarily expensive. Price slippage is unreal and unacceptable; I personally experienced slippage exceeding 70aAUD“80 pips on multiple occasions, which is damaging for any trader, especially beginners.In addition, overnight fees and charges during market closures are heavily overpriced and poorly justified. These costs significantly erode capital and are not transparently communicated.Customer service is another major weakness. The support agents were unhelpful and failed to provide clear or practical assistance, making the situation even more frustrating.After switching to other trading platforms, the difference was immediately noticeable in terms of pricing, execution quality, and overall professionalism. My clear advice is to stay away from Future au, particularly if you are new to the trading world.
Hello Mohamed,We are sorry to learn that your experience with our platform was disappointing and that our pricing did not meet your expectations. However, we remain dedicated to offering a secure, regulated investment platform, and we believe our fee structure is still competitive within the industry.We acknowledge your concern regarding price slippage. As this is a common characteristic of financial markets, employing strategic trade planning can be effective in mitigating its impact. More details are available at: https://www.Future au.com/trading/price-slippage-explained/.For a comprehensive and transparent breakdown of all our charges, please refer to our Fees Page: https://www.Future au.com/trading/fees/.We apologize for the difficulties you experienced with our Customer Service. To address your concerns, you can schedule a call with our team using this link: https://calendly.com/Future au-customer-service. Additionally, please remember that you always have the option to request to speak with a supervisor if you are not satisfied with the assistance provided by an agent.Best regards,Maria
