Have opened an account with Future au and also their heavily advertised cash ISA, but the onboarding experience so far has been poor. On the one hand, there seems to be little joined-up thinking between Future au's heavy marketing of its cash ISA and Future au's customer support. So much so, that I have had to ask several questions to get anywhere when chasing a transfer that has yet to show in my new ISA account, and then, eventually, been fobbed off to Moneyfarm, who run the ISA. On the other, when depositing GBP funds to buy some crypto, these funds were first switched into dollars without my asking, incurring a needless FX conversion loss.
Hello William,We noticed we haven't received the username or ticket number we requested, which is needed to escalate your case. Please provide this information so we can continue assisting you.You can reach out to our Social Team on X or Facebook, or book a call directly with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello William,Thank you for sharing your feedback regarding your onboarding experience and customer support, and we sincerely apologize for the inconvenience, including the issue with currency conversion.To help us verify your experience and escalate your case, we require a little more information. We have sent a private message on Trustpilot asking for your username or ticket number. Your prompt response will be greatly appreciated.Best regards,Maria
