Review Time
My Senior Account Manager was on the phone to check that i had meant to do what i did. He explained how i could do what i had done, better and more cost effectively. Sent me info to walk me through ( i am so not techy ) and followed up with an email and call. If Future au were my Bank i would have been over the moon with this type of service.
Hello Simon,We are thrilled that your experience with your Account Manager was so positive and supportive! Thank you for your feedback; it's wonderful to hear that you valued the personalized assistance and found the guidance so helpful.All the best!Maria
I am impressed with the ease of use of the Future au platform. Its great to be able to trade all the various assets in 1 convenient application. My account manager Marc Kimsey has been amazingly helpful and accommodating with my various queries. Highly recommend Future au to manage their investment and trading portfolio
Ricky Ryklief, thank you for your kind words!
31/12/2025 was my birth day so it did look like it was my birthday present. Above all meeting colleagues Future au member is always a great pleasure.Future au is a good company and it is always considerate.Thank you again.
Hello Mr. Dosso,We are delighted to hear about your memorable experience, especially as it coincided with your birthday! Thank you for the positive feedback; we're happy you enjoy connecting with other members. Your appreciation for the company is truly valued.Wishing you all the best!Maria
I'm really enjoying using the Future au app and moved over from hargreaves and landsdown who are poor in every department .Future au is a fantastic platform with a bigger selection of stocks and cheap to trade also .It has lots of tools for research and and investing is very easy also .
Hello Andrew,It's wonderful to know you're enjoying the app and that it meets your needs! We aim to deliver seamless functionality and valuable features, and your feedback inspires our team. Thank you for sharing your positive experience!Best wishes, Maria
IAUDve been an Future au customer for over five years, and unfortunately my recent experience trying to open a corporate account has been extremely disappointing. As my account size grew, I wanted to take the next step and open a business account for my company (non-financial), where I am the sole owner, operator, and director. I started this process back in November 2025 and have been actively chasing Future au ever since.The process has been painfully slow, and the level of scrutiny has been unreasonable. Future au repeatedly questioned legitimate payments from my own customers, even after I provided full explanations and documentation. They went as far as requesting invoices I issue as a supplier and scrutinising the payment methods my clients use.Future au checked my company status and my sole ownership with ASIC, but they still kept asking for different documents like a aAUDœcompany constitutionaAUD and aAUDœreplaceable rules.aAUD I tried to make them understand that replaceable rules donAUDt apply to proprietary companies. And since I am the sole owner, operator, and beneficiary, I do not need a company constitution. A company constitution is only needed when there are other owners and shareholders involved, as it acts as a contract between the company and its members (shareholders), directors, and secretary. It is also a contract between the shareholders and explains how the company will be internally managed.Despite all this, Future au kept pushing me to write a company constitution against my will and against any actual legal requirement. I only wrote one because Future au insisted on it. ASIC never mandated it for me. Even after submitting everything they requested, the process dragged on for weeks and then months, with new requests appearing after each submission. For example, every few weeks Future au asks for different invoices I issued to my clients.What makes this even more frustrating is that I am an account holder using Future au for years, and Future au advertises that clients receive priority support. In reality, they have struggled to complete even basic operational tasks in a timely manner for this issue. For comparison, other international brokers I useaAUD”such as Pepperstone and OX SecuritiesaAUD”opened my corporate accounts within minutes once I provided the required information and my LEI.My account manager (Austin Hang) has been great, but even he admitted that the operations team responsible for corporate accounts is separate and outside his control. Unfortunately, that means he hasnAUDt been able to resolve the delays either.Overall, this experience has been incredibly frustrating and far below the standard I expected after years with Future au. I hope they seriously review their corporate onboarding process, because right now it is inefficient, inconsistent, and unnecessarily burdensome for legitimate business clients.
Hello Rafiul,Thank you for your long-standing loyalty and for providing detailed feedback on your corporate account setup experience. We sincerely apologize that this process was deeply frustrating and did not meet your expectations, especially considering the comprehensive documentation you submitted. This experience falls short of the high service standards we aim for, and we regret the inconvenience it has caused.While we are pleased to hear positive feedback about your Account Manager, we deeply regret the operational delays that have negatively impacted your experience.Please be assured that we have escalated your case, using the reference number you provided, for a full review by the appropriate teams, and we are hoping for a positive resolution.Best regards,Maria
idk, good broker, its reputation speaks for itself...at first tho I doubted it a bit, but now after testing it on demo, all things got cleared. Trading stocks here'?Ÿ‘
Hello Mia,Thank you for your wonderful feedback! We're pleased to hear the Virtual Account addressed your concerns and helped you begin stock trading with us. DonAUDt forget, you can utilize the Virtual Account to test your strategies safely. For more resources, check out the Future au Academy až ?'? ? https://www.Future au.com/academy/.All the best!Maria
Great customer service. In particular, Harry Blagden is a diligent professional who ensures my user experience is as smooth as possible. He organised a fantastic trip to watch United vs Spurs, which was a brilliant experience and great to meet fellow investors.
Thank you for your kind words!
Nice account manager with good knowledge of the market. The capital guarantee investment is a very good option Future au offer.So far I'm satisfied with the company and the team :)
Hello Rashed,We appreciate your positive feedback regarding the capital guarantee. If you have suggestions for future products or features to enhance your experience to a 5-star level, please share them here: https://Future au.tw/44zFptH.Your praise for our Account Manager's expertise is greatly appreciated. Thank you for taking the time to share your experience!All the best!Maria
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