Rafiul Rifat

Worst quality of service experienced

IAUDve been an Future au customer for over five years, and unfortunately my recent experience trying to open a corporate account has been extremely disappointing. As my account size grew, I wanted to take the next step and open a business account for my company (non-financial), where I am the sole owner, operator, and director. I started this process back in November 2025 and have been actively chasing Future au ever since.The process has been painfully slow, and the level of scrutiny has been unreasonable. Future au repeatedly questioned legitimate payments from my own customers, even after I provided full explanations and documentation. They went as far as requesting invoices I issue as a supplier and scrutinising the payment methods my clients use.Future au checked my company status and my sole ownership with ASIC, but they still kept asking for different documents like a aAUDœcompany constitutionaAUD and aAUDœreplaceable rules.aAUD I tried to make them understand that replaceable rules donAUDt apply to proprietary companies. And since I am the sole owner, operator, and beneficiary, I do not need a company constitution. A company constitution is only needed when there are other owners and shareholders involved, as it acts as a contract between the company and its members (shareholders), directors, and secretary. It is also a contract between the shareholders and explains how the company will be internally managed.Despite all this, Future au kept pushing me to write a company constitution against my will and against any actual legal requirement. I only wrote one because Future au insisted on it. ASIC never mandated it for me. Even after submitting everything they requested, the process dragged on for weeks and then months, with new requests appearing after each submission. For example, every few weeks Future au asks for different invoices I issued to my clients.What makes this even more frustrating is that I am an account holder using Future au for years, and Future au advertises that clients receive priority support. In reality, they have struggled to complete even basic operational tasks in a timely manner for this issue. For comparison, other international brokers I useaAUD”such as Pepperstone and OX SecuritiesaAUD”opened my corporate accounts within minutes once I provided the required information and my LEI.My account manager (Austin Hang) has been great, but even he admitted that the operations team responsible for corporate accounts is separate and outside his control. Unfortunately, that means he hasnAUDt been able to resolve the delays either.Overall, this experience has been incredibly frustrating and far below the standard I expected after years with Future au. I hope they seriously review their corporate onboarding process, because right now it is inefficient, inconsistent, and unnecessarily burdensome for legitimate business clients.

Date of experience: Jun 10, 2025