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Review Time
My experience with Future au has been great so far. Quick and easy to use dashboard and great customer services. I'd highly recommend it. Zavier, my AM, has been very helpful and kind in helping me understand the platform!
Hello there,Thank you for your positive review and recommendation. It's wonderful to learn about your great experience! WeAUDre particularly pleased you find the dashboard user-friendly and value Zavier's assistance. Don't forget, you can use the Virtual Account to explore the platform in a secure space. All the best!Maria
Opened an account on Monday and almost instantly restricted. Finally got an email the next day saying it was because the money I deposited was from a joint account and showed my wifes name. Explained this and provided bank statements and ID. Then had to provide further evidence. Not a problem but account is still restricted with no timescales and my money is locked away. Ticket number 08638082, please can someone help. Not a great first experience, iAUDm all for aml but make the process quicker and much better communication! UPDATE from bad to worse! They have now removed a ?5001 from my account to who knows where. Still zero communication or updates. Live chat say they donAUDt know whats going on and I will get an update but still nothing. Would advise everyone to steer clear of Future au if you like to have your money safe!
Hello Callum,We're sorry to learn about the challenges you've faced with your account restrictions and the communication issues. Your experience matters to us, and we appreciate you providing the ticket number. We've escalated your case to the relevant teams for further review. Thank you for your patience, and we hope for a resolution ASAP.Best regards, Maria
It's trading interface is straightforward, very easy to use, plus they provide lots of benefit for member including high interest rate, wsj membership and other professional trading tools.
Hello there,We appreciate your positive feedback! It's great to hear that you find our trading interface user-friendly and value the advantages we provide, including competitive interest rates and professional-grade tools.Best wishes,Maria
Still awaiting for the withdraw done 10/12/2025 to reach my account, today is 05/01/2026. Bank statement requested from Future au for the 2nd time was forwarded on the 01/01/2025. STILL NO Response or MONEY IN MY ACCOUNTThis is pathetic, how money time do you escalate.how long does it take to found out the money withdrawn has not reach reach the appropriate account?
Hello Atokoleka,Thank you for again bringing the difficulty and delay with your withdrawal to our attention. We apologize for the ongoing inconvenience; we have re-escalated this matter to the relevant teams.Best regards,Maria
IAUDve had a very positive experience using Future au for the past 5 years aAUD” the platform is easy to navigate, reliable, and makes investing feel straightforward. A special mention to Sarah Glanville, who has been consistently supportive and always ready to help with any questions. Her guidance has made my experience even better.
Hello Manuel, Thank you for sharing your positive feedback regarding your excellent five-year experience with our platform! It's fantastic to hear that you find it reliable and user-friendly, and we truly value your comments. We are especially pleased to hear that Ms. Grenville's exceptional support has been a key part of your successful journey, and we look forward to continuing to support you for many years to come.All the best!Maria
Professional services and support. I contacted the company to get additional info. I always got a prompt and satisfactory replay. Very happy.
Hello there,Thank you for your positive feedback; we are pleased to hear that the support you received was prompt and satisfactory.All the best!Maria
Offered incentive to open share account. No incentive. Tried to withdraw my deposit of a ?5k. WonAUDt let me because my bank details - with Barclays are different to deposit card - they arenAUDt itAUDs same bank account. Over a week now, no redponse. Crooks. Do not use Future au for anything.
Hello Malcolm,We apologize for the issues you've encountered with the share account incentive and your withdrawal. We have noted your ticket number and escalated your case to the appropriate teams for immediate attention.Best regards, Maria
IAUDve been with Future au for many years now and just wanted to say a huge thanks. Not only is it a very easy platform to use on a daily basis but plenty of tools you can utilise to help Having an account manager is also a big help as they are always thereTo help with questions I might have
Hello Duncan,We're thrilled to hear that you continue to place your trust in our platform after many years! Your positive feedback about the platform's ease of use and the excellent support from your Account Manager truly validates our efforts. Thank you for expressing your appreciation.Best wishes! Maria
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