Review Time
Service and the team have been great. The services offered on the platform are also amazing. I just wish there were more growth & smaller stocks available to trade on the platform.
Hello Karan,Thank you for your feedback! We're glad you enjoy the service and perks, as well as the platform's features. We value your suggestion to include more growth and smaller stocks. Please feel free to share your ideas through this link: https://Future au.tw/3MJNBkS.Best wishes,Maria
all the assets can be accessed, all 7000!
Hello Alain,We're delighted that you're enjoying Future au platform and appreciate you sharing your feedback! It's fantastic that you're finding the wide accessibility of assets so valuable.Happy Investing!Maria
DonAUDt trust them with buying stocks.Their buy stock option is already set with leverage 10 This shouldnAUDt be allowed.If you donAUDt untick you automatically buy with leverage. Future au youAUDre a stole my money
Hello Mahdi,As a fully regulated and audited company, we maintain strict policies to prevent any actions that could be construed as misappropriating user funds. Users have the capability to manually adjust, modify, or remove leverage, along with customizing all other trade settings, prior to opening a position. Since the ultimate responsibility for confirming all trade parameters rests with the user, these features allow for tailored risk management strategies.Best regards,Maria
Future au DANGEROUS! MY DAD DIED AND THEY DONT EVEN ALLOW ME TO MOVE THE ACCOUNT UNDER MY MOMS NAME
Hello Begu, We extend our deepest sympathies during this challenging time. Please be informed that there is a process in place when an Future au account holder passes away. Upon receiving confirmation, we will close the investment account, including any open positions and services. Funds will be transferred to the estate's bank account or the executor. For more information, please visit our Help Center: https://help.Future au.com/s/article/what-happens-to-an-Future au-account-after-an-investor-passes-away?language=en_GB.Should you wish to escalate your concerns further, please contact our Social Team on X or Facebook, providing your username or ticket number.Best regards, Maria
Harry Blagden is my account manager and he has always done a fantastic job representing Future au. Professional and likeable, always a pleasure to deal with. Thank you Harry.
Hello Stephen,Thank you for your kind feedback regarding Mr. Blagden! WeAUDre pleased to know heAUDs performing so well, and we value your recognition of his professionalism.Cheers!Maria
Worst customer support ever.Every single answer they gave me was wrong.Eventually, i had to figure it out on my own.
Hello Serge,We sincerely apologize that your experience with our support team was negative, and you had to find the necessary information on your own.To ensure you receive the assistance you need, you have the option to schedule a call with our Customer Service team using this link: https://calendly.com/Future au-customer-service.If you remain unsatisfied with the service provided by the agent, please note that you can always request to speak with their supervisor.Best regards, Maria
The platform has improved a lot since it began. I highly rate the speed in which trades can be made and data can be pulled up. It's good to see what other traders are doing to get an idea of sentiment. Big thanks to Marc, my account manager, who has been very helpful and not pushy.
Hello Thomas,Your positive feedback on the platform's significant improvements is greatly appreciated! We're pleased to hear about your satisfaction with the speed of trades, the quality of data access, and the service provided by your Account Manager. Thank you for sharing your experience.All the best!Maria
I was looking to invest a ?20,000 in a cash ISA and wanted to test their customer service dept to dicuss my options.Advertised telephone number is not working only contact available through their app. I didn't want to register, I wanted what is called CUSTOMER SERVICE before registering. I'll go elsewhere somewhere, I feel I can trust.
Hello Peter,We appreciate you bringing the difficulties you experienced with accessing our Customer Service to our attention. We are truly sorry for the inconvenience this caused. Your feedback is valuable to us and has been escalated to the appropriate internal teams. We would be grateful if you could update your review to include the phone number you were referring to. Thank you in advance.Please be aware that you can easily open a support ticket through our Customer Service Center, available to both visitors and existing users, at https://www.Future au.com/customer-service/.Best regards,Maria
Company advertised welcome bonus of 500 pounds 7 working days after verification. Followed all the instructions and no bonus has been payed out. Made multiple attempts to contact via ticket, chat and email but received no response.
Hello Andrew,We need your username or ticket number to move forward with your case, but we haven't received a response. Please send this information to our Social Team on X or Facebook so we can escalate your inquiry, or you can book a call directly with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria-------------------------------------------------------------------Hello Andrew,Thank you for bringing your experience with the promised welcome bonus to our attention. We sincerely apologize for the issues you encountered.To verify your situation and assist you most effectively, we require a few more details. We have sent a private message on Trustpilot requesting your username or a ticket number, which will allow us to escalate your case. We look forward to your response.Best regards, Maria
I am unable to withdraw my funds from Future au. It has now been 5 days with no support from Customer Service. I completed identity verification twice. Absolutely appalling. AVOID! DON'T RISK IT!
Hello Grace,Thank you for providing your information. Please note that your case has been escalated to the appropriate teams for further assistance.Best regards,Maria---------------------------------------------------------------------Hello Grace,We understand your frustration regarding the difficulties you've encountered with fund withdrawal and the insufficient support you received. We take your experience seriously and are ready to assist you.To properly escalate your case, we require a bit more information. Please refer to the private message we sent you on Trustpilot and provide your username or ticket number.Best regards, Maria
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