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Opened an account on Monday and almost instantly restricted. Finally got an email the next day saying it was because the money I deposited was from a joint account and showed my wifes name. Explained this and provided bank statements and ID. Then had to provide further evidence. Not a problem but account is still restricted with no timescales and my money is locked away. Ticket number 08638082, please can someone help. Not a great first experience, iAUDm all for aml but make the process quicker and much better communication! UPDATE from bad to worse! They have now removed a ?5001 from my account to who knows where. Still zero communication or updates. Live chat say they donAUDt know whats going on and I will get an update but still nothing. Would advise everyone to steer clear of Future au if you like to have your money safe!
Hello Callum,We're sorry to learn about the challenges you've faced with your account restrictions and the communication issues. Your experience matters to us, and we appreciate you providing the ticket number. We've escalated your case to the relevant teams for further review. Thank you for your patience, and we hope for a resolution ASAP.Best regards, Maria
