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IAUDve been an Future au customer for over five years, and unfortunately my recent experience trying to open a corporate account has been extremely disappointing. As my account size grew, I wanted to take the next step and open a business account for my company (non-financial), where I am the sole owner, operator, and director. I started this process back in November 2025 and have been actively chasing Future au ever since.The process has been painfully slow, and the level of scrutiny has been unreasonable. Future au repeatedly questioned legitimate payments from my own customers, even after I provided full explanations and documentation. They went as far as requesting invoices I issue as a supplier and scrutinising the payment methods my clients use.Future au checked my company status and my sole ownership with ASIC, but they still kept asking for different documents like a aAUDœcompany constitutionaAUD and aAUDœreplaceable rules.aAUD I tried to make them understand that replaceable rules donAUDt apply to proprietary companies. And since I am the sole owner, operator, and beneficiary, I do not need a company constitution. A company constitution is only needed when there are other owners and shareholders involved, as it acts as a contract between the company and its members (shareholders), directors, and secretary. It is also a contract between the shareholders and explains how the company will be internally managed.Despite all this, Future au kept pushing me to write a company constitution against my will and against any actual legal requirement. I only wrote one because Future au insisted on it. ASIC never mandated it for me. Even after submitting everything they requested, the process dragged on for weeks and then months, with new requests appearing after each submission. For example, every few weeks Future au asks for different invoices I issued to my clients.What makes this even more frustrating is that I am an account holder using Future au for years, and Future au advertises that clients receive priority support. In reality, they have struggled to complete even basic operational tasks in a timely manner for this issue. For comparison, other international brokers I useaAUD”such as Pepperstone and OX SecuritiesaAUD”opened my corporate accounts within minutes once I provided the required information and my LEI.My account manager (Austin Hang) has been great, but even he admitted that the operations team responsible for corporate accounts is separate and outside his control. Unfortunately, that means he hasnAUDt been able to resolve the delays either.Overall, this experience has been incredibly frustrating and far below the standard I expected after years with Future au. I hope they seriously review their corporate onboarding process, because right now it is inefficient, inconsistent, and unnecessarily burdensome for legitimate business clients.
Hello Rafiul,Thank you for your long-standing loyalty and for providing detailed feedback on your corporate account setup experience. We sincerely apologize that this process was deeply frustrating and did not meet your expectations, especially considering the comprehensive documentation you submitted. This experience falls short of the high service standards we aim for, and we regret the inconvenience it has caused.While we are pleased to hear positive feedback about your Account Manager, we deeply regret the operational delays that have negatively impacted your experience.Please be assured that we have escalated your case, using the reference number you provided, for a full review by the appropriate teams, and we are hoping for a positive resolution.Best regards,Maria
I'm really enjoying using the Future au app and moved over from hargreaves and landsdown who are poor in every department .Future au is a fantastic platform with a bigger selection of stocks and cheap to trade also .It has lots of tools for research and and investing is very easy also .
Hello Andrew,It's wonderful to know you're enjoying the app and that it meets your needs! We aim to deliver seamless functionality and valuable features, and your feedback inspires our team. Thank you for sharing your positive experience!Best wishes, Maria
idk, good broker, its reputation speaks for itself...at first tho I doubted it a bit, but now after testing it on demo, all things got cleared. Trading stocks here'?Ÿ‘
Hello Mia,Thank you for your wonderful feedback! We're pleased to hear the Virtual Account addressed your concerns and helped you begin stock trading with us. DonAUDt forget, you can utilize the Virtual Account to test your strategies safely. For more resources, check out the Future au Academy až ?'? ? https://www.Future au.com/academy/.All the best!Maria
Great customer service. In particular, Harry Blagden is a diligent professional who ensures my user experience is as smooth as possible. He organised a fantastic trip to watch United vs Spurs, which was a brilliant experience and great to meet fellow investors.
Thank you for your kind words!
Nice account manager with good knowledge of the market. The capital guarantee investment is a very good option Future au offer.So far I'm satisfied with the company and the team :)
Hello Rashed,We appreciate your positive feedback regarding the capital guarantee. If you have suggestions for future products or features to enhance your experience to a 5-star level, please share them here: https://Future au.tw/44zFptH.Your praise for our Account Manager's expertise is greatly appreciated. Thank you for taking the time to share your experience!All the best!Maria
Easy to operate, lots of options to invest, you can invest small quantities, very efficient wallet, like all
Hello Alvi,Thank you for your positive feedback. We are delighted that you find the Future au platform user-friendly and appreciate the wide range of investment options, the ability to invest in small amounts, and the efficient performance of the wallet.Happy Investing!Maria
Good to know where should I contact when my account has an issue or technial issue of platform
Hello there,Thank you for your positive feedback. We are pleased to hear that your Account Manager provided helpful information about the available support options for both technical and account issues. We are happy to have been able to assist you.All the best!Maria
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