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Future au makes it easy for its users to learn, develop and empower themselves to be access and successful in financial markets. I find value in the user friendly nature of the platform, efficiency, variety of assets and credible data sources.
Hello Warwick, We greatly appreciate your positive feedback on the platform's benefits for user learning and development. We also value your comments highlighting its user-friendly design, efficiency, wide range of assets, and credible data sources.All the best!Maria
One of Future au's main advantages is its "Smart Portfolios." Even if you don't want to copy the entire portfolio, you can simply review and analyze the stocks included in it and add some positions to your own portfolio.
Hello Illia,It's great to know you're finding the Smart Portfolio feature beneficial! We value your thoughts on how it enhances your investment strategy and appreciate your feedback.All the best!Maria
cant get funds as account blocked ,this is over a week now ,have raised ticket but no response , even got an email from customer services asking why i was trying to pay someone i hadnt even heard off over a ?10000 i replied but again no response, ,CUSTOMER SERVICE IS APPALLING ,all i want is my money back, bank has already told you transaction isnt fraudulant so there is no excuse
Hello Andrew,We appreciate you providing your details. Please be advised that your case has been escalated to our teams for further assistance.Best regards, Maria--------------------------------------------------------------------Hello Andrew,We sincerely apologize for the difficulties you are experiencing with accessing your funds and the lack of communication from our support team. To ensure your case is escalated swiftly, please provide us with your username or ticket number. We have sent you a private message on Trustpilot requesting this information. Your prompt reply is essential for us to assist you further.Best regards,Maria
My user name is johnbeverstaxi and my case numbers are 08500790 and 08575957. My account has been randomly restricted with no explanation as to why for over 20 days nowAfter a lot of contacting support who give robotic answers I finally received an e mail stating that restrictions can now be removed this was on December 18thI had a phone call with them and provided the required documents and yet nothingIt is now 23December and all of my contact with support is unhelpful as they constantly repeat that they will escalate the case and still nothingThey are holding my money hostage I consider this stealing I have been lied to as I have documented evidence that I have sent to them of there claim that restrictions can be removed yet they are notSupposedly they escalated this to upper management itAUDs been all day and nobody from upper management contacted meWhat kind of company treats paying customers this way with lies and betrayal of trust , if I have to I will seek legal action
Hello John,Thank you for sharing the details of your experience, including your ticket numbers and username. We sincerely apologize that the service you received did not meet the standard we aim for. We have escalated this issue to the appropriate teams for further attention. Best regards,Maria
I think those are OK but only if we are talking about some majors and this kind of pairs. they have 7000 assets is good because you choose better. but bad is that less popular asset have bigger spread and that you need to be more careful with them to not experiment.
Hello Rocco,We value your perspective on spreads and the diverse asset selection. Your experience highlights the necessity of cautious trading, particularly with less common assets, and we appreciate you sharing your thoughts.Best wishes,Maria
I've been using Future au for a several years now and it is now a part of my portfolio allocation. The platform is very easy to navigate and is impressive for the amount data it actually brings together in one place. The products such as the capital protection and Smart PortfolioAUDs that they offer, you just donAUDt see elsewhere. IAUDve also started treating some of the top copy traders as a serious part of my broader portfolio alongside more traditional assets.The level of service from my brilliant account manager, Marc is way beyond what you would get from an IFA or traditional wealth manager and is something I truly value. HeAUDll often call me with market news, and he shows a genuine interest in my trading. Being in the higher Club tiers is a huge bonus too, especially with the invites to exclusive investor events. It feels like a premium, modern service rather than just an app.I have recommended Future au specifically to friends who have asked about investing, as a perfect place to start. The virtual portfolio is a brilliant tool to get some experience. I still use it as a sandbox for investment ideas. Overall a brilliant and innovative platform and I would highly recommend it .
Hello Jon,We greatly appreciate your positive feedback on the platform. It is wonderful to hear that you find the navigation user-friendly and that Future au integrates well with your existing portfolio. We are especially pleased that you recognize the value of our distinctive features, such as capital protection and Smart Portfolios, which are specifically designed to offer unique benefits. Your insights perfectly align with our commitment to innovation and providing a distinctive investment experience.Your high praise for Marc's service is a perfect example of the personalized support we strive to offer our valued clients. We also appreciate you recommending Future au to your friends and highlighting the utility of the Virtual Account. It is an excellent tool, not only for new investors but also as a vital resource for testing and refining investment strategies.Thank you for being a part of our unique community. We are committed to supporting your investment journey and trust that your positive experience with us will continue for many years.All the best!Maria
was traded here throug their APP had some slowdowns, not sure if were internet connection, probably so. gotta address it to the customer support, usually they answer fully
Hello Toni,Thank you for your feedback. We regret that you've experienced slowdowns while using the app.To ensure the best performance, we recommend checking that you are using the latest version of the app and a stable internet connection, as the app is resource-intensive. If the issue persists, please contact our Customer Service team for further assistance. You may also find that using the desktop version provides a smoother experience in the meantime.We're glad to hear you generally find our customer support responses thorough, and we hope your trading experience sees an improvement soon!Best wishes,Maria
Typical behaviour from investment platforms: Everything is fine until one wants to withdraw one's money from the platform. Now apparently I cannot withdraw because my banks "swift code" is not supported. They also do not have any other manner of withdrawal and have now stopped communicating with me, leaving me stranded with no means to get my money back!Now that they have replied, I can add to my review. The lethargic action remains. They showed a quick reaction once they saw this post, but just as soon as we got going they slipped back into zero response mode. My rating therefore remains a 1.
Hello Johan,We are sorry to hear that youAUDve encountered a challenging situation with your withdrawal. Thank you for providing your ticket number. We have escalated your case to the appropriate teams for additional assistance. We hope for a swift resolution!Best regards,Maria
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