Review of Future AU
I just started taking Future au seriously a few days ago and I was close to double my money in a sigle day then my account got restricted.I'm dealing with stone age mentality, first they wanted copies of my physical cards both sides specifying that they should be colored, to prove ownership, seems that they didn't hear about virtual cards, or the physical cards that get issued now without names or numbers on it, or the bank statements that won't show the virtual card details on it, even my cards that their payments got restricted they want proof of ownership for them, and they want that in 24 hours or they threaten to close my account, though they should know that bank statements are issued in specific dates, not all banks provide you with bank statements whenever you request them, some come to me with passwords.All the cards are under my name, but requesting a special document showing bank details, my full name, the virtual card number on it and the transaction made to Future au is not possible because banks here in Mexico refused to help me, I uploaded to Future au screenshots from my apps showing first and last 4 numbers of each card, but they rejected all that, banks in Mexico are not helping with issuing the documents that they're requesting.Plus they are so slow in responding to find an alternative solutions, a freaking creature called tedy is contacting me, but that tedy bear sounds so dumb in the emails he sends to me, that's the worst experience and worst customer service ever, even my account manager doesn't respond.Easiest way to scam people's money claiming that it's for fraud prevention.Advice, if you're in Mexico, STAY AWAY from Stori, Nu and Openbank if you wanna deposit on Future au, they didn't help at all, Nu literally refused to help.Plata Card sent me a letter as a proof of virtual card ownership in less than 24 hours, Revolut sent me a proof of virtual card ownership AND a bank statement showing the transaction made to Future au eventhough that transaction was rejected, right away while I was on the chat with their customer service.Anyone with a solution is much appretiated to comment here to restore my funds, the smartypants vomiting negativity talking about you should've read the T&C and all that bullshit just keep it to yourselves.
Hello there,We sincerely apologize for the frustrating experience you had with your account restrictions and the verification process. Thank you for sharing these detailed insights, along with your case number. Please know that we have rigorous verification protocols in place mandated by our regulators. These are essential for compliance with regulations such as anti-money laundering and for the security of your account.Your feedback regarding the slow response times and the difficulties you've faced with Customer Service team is crucial, and we have escalated your case to the relevant teams for further review and support. We hope for a smoother experience for you in the future.Best regards,Maria