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Review Time
I've been investing with Future au for several years and more recently being supported by Sarah Glanville, who's been incredibly helpful and always available to support me with my questions, and helping me think how to make informed decision to control risk under the market instability we're facing at the moment.
Hello Mr. Gaeta,Thank you for your kind feedback! We're pleased to hear that you've been an Future au fan for years and that Ms. Glanville's support has been beneficial. We appreciate your comments and are happy she has contributed to your investment experience.All the best!Maria
While as a professional trader this broker is probably not the best choice, as a retail trader (Germany) this broker is perfect! I was pretty much neutral in my opinion on Future au (a‰ˆ4 stars): + Future au can be a great addition if you want to trade US stocks as a European or want to trade Long/Short in general. - Future au acts as their own market maker for trades on their platform though, which leads to slightly worse prices compared to trading directly on an exchange.My opinion changed drastically for the better today: For the first time i experienced (and greatly benefited from) the "Negativsaldoschutz", which basically prevents losses that would be greater than what you invested, even with leveraged CFD positions.I made a trade, that was (in hindsight) not that smart. I could have lost a lot of money, but Future aus market making system prevented that. I had my doubts, but now i am comfortable recommending this broker to less experienced traders.Keep in mind that there is no guarantee for your positions, but my personal experience with the retail protection was IMMENSELY better than what i expected. This is to say: Do not rely on their safety systems, just appreciate that there are any! 5+ stars!
Hello Yannick,Thank you so much for taking the time to share your feedback! It's fantastic to see how our platform has not only met but exceeded your expectations! Your appreciation for the protective measures implemented for retail traders underscores the commitment to ensuring a safe trading environment. We truly value your feedback and are delighted that you found significant comfort in using our services as part of your trading journey.All the best!Maria
there is always fees being deducted compared to other brokers they dont
Hello Gurmeet, We recognize that fees are an important factor when evaluating trading platforms. Our main goal is to provide a regulated and secure investment environment while offering what we consider competitive fees. Best wishes, Maria
Joined to open a cash ISA, submitted verification details, and was told it would take one day to verify. 4 weeks later I haven't heard a thing, and any requests to find out what is happening have been completely ignored by customer services. I have now missed the rates available at the time of application so it has been a complete waste of my time and money! Astonishingly poor.** Updated - this review has prompted a quick response from Future au and the issue has now been sorted, so bumped to 3 stars. Not sure why it couldn't just have been dealt with in the first place but maybe my experience is just a one off!!
Hello James,Thank you for bringing the delay in your verification and the lack of communication from our Customer Service team to our attention. We apologize for this experience and appreciate your patience and the ticket number you shared. Please know that your case has been escalated to the relevant teams for further support. We hope to improve your experience moving forward.Best regards,Maria
I just started taking Future au seriously a few days ago and I was close to double my money in a sigle day then my account got restricted.I'm dealing with stone age mentality, first they wanted copies of my physical cards both sides specifying that they should be colored, to prove ownership, seems that they didn't hear about virtual cards, or the physical cards that get issued now without names or numbers on it, or the bank statements that won't show the virtual card details on it, even my cards that their payments got restricted they want proof of ownership for them, and they want that in 24 hours or they threaten to close my account, though they should know that bank statements are issued in specific dates, not all banks provide you with bank statements whenever you request them, some come to me with passwords.All the cards are under my name, but requesting a special document showing bank details, my full name, the virtual card number on it and the transaction made to Future au is not possible because banks here in Mexico refused to help me, I uploaded to Future au screenshots from my apps showing first and last 4 numbers of each card, but they rejected all that, banks in Mexico are not helping with issuing the documents that they're requesting.Plus they are so slow in responding to find an alternative solutions, a freaking creature called tedy is contacting me, but that tedy bear sounds so dumb in the emails he sends to me, that's the worst experience and worst customer service ever, even my account manager doesn't respond.Easiest way to scam people's money claiming that it's for fraud prevention.Advice, if you're in Mexico, STAY AWAY from Stori, Nu and Openbank if you wanna deposit on Future au, they didn't help at all, Nu literally refused to help.Plata Card sent me a letter as a proof of virtual card ownership in less than 24 hours, Revolut sent me a proof of virtual card ownership AND a bank statement showing the transaction made to Future au eventhough that transaction was rejected, right away while I was on the chat with their customer service.Anyone with a solution is much appretiated to comment here to restore my funds, the smartypants vomiting negativity talking about you should've read the T&C and all that bullshit just keep it to yourselves.
Hello there,We sincerely apologize for the frustrating experience you had with your account restrictions and the verification process. Thank you for sharing these detailed insights, along with your case number. Please know that we have rigorous verification protocols in place mandated by our regulators. These are essential for compliance with regulations such as anti-money laundering and for the security of your account.Your feedback regarding the slow response times and the difficulties you've faced with Customer Service team is crucial, and we have escalated your case to the relevant teams for further review and support. We hope for a smoother experience for you in the future.Best regards,Maria
The team are very responsive and the service has been excellent so far. My account manager, Callum, is particularly impressive aAUD“ heAUDs clearly focused on my success and always available to discuss ideas, which I find hugely valuable. IAUDd happily recommend both the platform and the team.
Hello Gurdeep,We appreciate your wonderful feedback! ItAUDs fantastic to hear that the responsiveness of the team and your Account Manager, Callum, have contributed positively to your experience. Your recommendation means a lot to us!All the best!Maria
Very happy with Varun Sehgal support and service. He has supported all the issues I had in a very swift and efficient way. All issues have been resolved satisfactorily. In addition Varun organised a very good football game social event where we've been able to discuss investment in a very casual and friendly way while having refreshment and watching the game. This experience was very satisfying.
Hello there,Thank you so much for your positive feedback! We're pleased to hear that Mr. Sehgal's exceptional support and swift assistance resolved your issues. It's also great that you enjoyed the social event he organized for investment discussions. We appreciate you sharing your experience!Cheers!Maria
I want to share my heartfelt appreciation for the exceptional service and genuine care shown by my Future au account managers, Harry and Adam.On a professional level, they are both incredibly knowledgeable, attentive, and proactive. They take the time to truly understand my needs and consistently provide thoughtful insights that have made a real difference in how I manage my account. Their responsiveness and reassurance mean I always feel confident, supported, and in safe hands throughout my trading journey.What truly sets them apart, though, is the personal touch they bring to everything they do. They recently treated me to a fantastic evening that IAUDll remember for a long time. We enjoyed an amazing meal at Gaucho, sharing great conversation in a relaxed setting, followed by an unforgettable night at the O2 Arena seeing Pete Tong perform. It was an incredible experience and a reflection of how much they value building meaningful relationships with their clients.
Hello Ralitsa,Thank you for the detailed and positive feedback regarding Harry and Adam! We are delighted to know that their expertise, support, and personalized approach have significantly benefited your trading experience. Your comments underscore the importance we place on cultivating strong client relationships.We are also thrilled to hear about your excellent evening, enjoying an amazing meal at Gaucho, followed by an unforgettable night seeing Pete Tong at the O2 Arena. We look forward to creating more fantastic experiences for you in the future.Best wishes,Maria
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