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Joined to open a cash ISA, submitted verification details, and was told it would take one day to verify. 4 weeks later I haven't heard a thing, and any requests to find out what is happening have been completely ignored by customer services. I have now missed the rates available at the time of application so it has been a complete waste of my time and money! Astonishingly poor.** Updated - this review has prompted a quick response from Future au and the issue has now been sorted, so bumped to 3 stars. Not sure why it couldn't just have been dealt with in the first place but maybe my experience is just a one off!!
Hello James,Thank you for bringing the delay in your verification and the lack of communication from our Customer Service team to our attention. We apologize for this experience and appreciate your patience and the ticket number you shared. Please know that your case has been escalated to the relevant teams for further support. We hope to improve your experience moving forward.Best regards,Maria
