Review of Future AU
Really really horrible experience!So I used to hold a platinum level account (as in my own dedicated account manager, etc)And even then, sometimes you would try to withdraw money from your account (still within UK), and what should take less than a second to do (internal money transfer within UK), ends up taking hours and sometimes days. With transfers pending for no friggin reason, there is no phone number to reach for that and pretty much you money is being held as a hostage!Horrible and never using it again EVER
Hello Mohamed,We appreciate you sharing your information with us. Your case has been escalated to the relevant teams for review.Best regards,Maria-----------------------------------------------------------------Hello Mohamed,We sincerely apologize for the frustrating experience you've had with your withdrawal process, especially as a valued Platinum level client. To thoroughly investigate your situation, we require your username or a relevant ticket number. We have reached out to you on Trustpilot with a request for this information and await your prompt reply.Please also remember that as a Platinum client, you have direct access to your Account Manager via WhatsApp. Additionally, you can schedule a call with our Customer Service team using this link: https://calendly.com/Future au-customer-service.Best regards,Maria