Katapult

2.4
2.4 from 343 Reviews and Ratings
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Average Rating

2.4

/
5

343 Reviews

5 Star
13%
4 Star
19%
3 Star
10%
2 Star
8%
1 Star
50%

Filtered Reviews

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Review Time

No order info after placing order?

I placed an order for a Lenovo laptop via Lenovo.com. The installment agreement was sent to me, I signed and made my first payment, at which point the financial agreement became active. The problem is that I never received any order info for this purchase, I inquired about this many times and was never given a proper answer. On my last inquiry, the agent was quick to say that there is something wrong, and without my consent canceled the order, and told me that it was in my best interest. I did not want to cancel the order I simply wanted to track it. Kind of annoyed with that agent and the service I received. I am unsure if I will use katapult again

1
Date of experience: Nov 06, 2024
Post payments as you are supposed to on

Post payments as you are supposed to on date agreed to.

2
Date of experience: Oct 28, 2024
Niceee

Great customer service

4
Date of experience: Nov 17, 2024
Great experience

Great experience, very helpful and patient

4
Date of experience: Nov 18, 2024
Quick response

How quickly you responded and how quickly you approved me

4
Date of experience: Nov 09, 2024
Poor Follow up

The purchase program is a excellent option. However, I never received my 4 tire. I called tire agent several times and the keep giving a tracking number that doesn'? ? ?t track anything. I spoke to an agent twice they both told me each day the 4 tire is coming that day, still no tire. Today is the 3rd day I will reachout to get the tire. I have a ride share company that requires my cars to be on the road daily. Now my car is down for 3 days after schedule delivery. Your payment is due on the 11th of July. I have lost $800 to date.

2
Date of experience: Nov 08, 2024
Amazon canceled my order after I paid

Amazon canceled my order after I paid you guys $96 upfront and you still haven'? ? ?t canceled it or gave my money back

1
Date of experience: Oct 24, 2024
Gina Christopherson
I had to do it 3 times to make it go

I had to do it 3 times to make it go through.

4
Date of experience: Nov 07, 2024
Says delivered but still don't have as

Says delivered but still don't have as of today 3/31/2025

1
Date of experience: Oct 26, 2024
Beverly A Sabatula
Check out the finance charges.

First of all, I bought a chair, then I am told that I have 52 payments of 10.40 to pay for 52 weeks. I paid $25.00 on my bill and did not see this on the payment plan. I do not think that I will purchase anything again. I am truly sorry, but if I could at this time, I would pay the bill off. Do not get me wrong, I love the chair, but so much finance charges.

4
Date of experience: Oct 20, 2024

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