Katapult

2.4
2.4 from 343 Reviews and Ratings
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Average Rating

2.4

/
5

343 Reviews

5 Star
13%
4 Star
19%
3 Star
10%
2 Star
8%
1 Star
50%

Filtered Reviews

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Review Time

easy application

easy application

4
Date of experience: Feb 17, 2024
Prices could be lower

Prices could be lower

3
Date of experience: Feb 20, 2024
Application very difficult.

Application very difficult.

2
Date of experience: Feb 22, 2024
I have attempted to contact Katapult

I have attempted to contact Katapult Custer service FOUR times and cannot get to a representative, every attempt resulted in a robomessage stating all agents are offline try again later. FOUR attempts, four different days and times. The most recent about thirty minutes ago and always the same message. I need help with this order, TIRE AGENT STILL HAS NOT SHIPPED THE ORDER NOR UPDATED THE STATUS IT STILL SHOWS '? ? ?in process'? ? ? it'? ? ?s been SIX DAYS. I need assistance but cannot get it from your company nor tire agent.

1
Date of experience: Feb 28, 2024
India
the process was extremely easy to use

the process was extremely easy to use and got approved immediately!

5
Date of experience: Feb 21, 2024
The package didn'? ? ?t arrive at door

The package didn'? ? ?t arrive at door

3
Date of experience: Feb 11, 2024
Still having a lease but never received items due to cancellation

My Order was never allowed to process due to payment method but still have a contract. My order shows canceled and I've spoken to a representative. i have a case open but i don't want to be held on the hook for the lease that i never received the items for.Id like to use katpult again but its not a great start

1
Date of experience: Feb 18, 2024
The box was totally destroyed and

The box was totally destroyed and re-taped. When put together the recliner vibrate setting does not work properly. Haven'? ? ?t decided how to move forward is it with Kapapult? Wayfair? FedEx? No real directions for issues such as this.

2
Date of experience: Feb 20, 2024
Order was not sent to Wayfair and there

Order was not sent to Wayfair and there was no communication to me. I had to keep inquiring. Poor customer service and not good first impression at all.

1
Date of experience: Feb 15, 2024
Stephen Truax
Ok.....................

Ok.....................

4
Date of experience: Feb 14, 2024

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