Review Time
Worst customer service ever, they will do an upgrade from their end without informing customers to save data and when their system don't go as planned they blame the customers, shut or block the customer account altogether, Be very careful when you subscribe to siteground.
SiteGround is a company with great technological infrastructure, excelling in speed, stability, and ease of use. After four years as a client, this is what happened in my case:- They suspended my service without real justification.My hosting service was suspended, taking my websites offline. Even though they confirmed that my payment was not fraudulent and that they had a record of previous payments from the same card, they acted against me at the request of a third party (my bank) and without my consent.- They treated me like a fraudster despite my spotless four-year history.They acknowledged that I had made a valid payment from the same card and had never disputed any charges, yet instead of protecting a long-time client, they rushed to suspend my service.- They forced me to make a replacement payment to restore my service.I had no choice but to pay again just to regain access to a service they had unfairly suspended.- They refused to take responsibility for the problem they caused.I never received an apology until I explicitly requested one. They seem incapable of admitting mistakes and simply follow a script.- There was no real intention to resolve the issue.They marked my support ticket as "resolved" even though my refunds were still pending.- They used my service as a tool for coercion.Instead of handling the situation fairly, they leveraged my hosting suspension to pressure me into making another payment.-Lack of empathy and awareness.As a freelancer or small business owner, you rely on a solid and trustworthy provider to host your clients' projects. We'?€™re not just hosting our own websites'?€”we'?€™re also responsible for businesses that trust us. SiteGround'?€™s lack of accountability impacts not just me, but those who depend on my services.- SiteGround has built an excellent technological platform, but the real problem came from where I least expected it. It wasn'?€™t server speed, backups, loading times, security, or downtime. It was their treatment of customers that made me lose trust in them.I know they will say they have reviewed my case thoroughly, that support has responded politely but without substance, and that they will try to downplay what happened. But as I told them:"If you don'?€™t see the problem, you'?€™ll never see the solution."After four years with SiteGround, overnight, this is how I feel: SiteGround is not a company you can trust because they do not look after their customers' interests. I had two GoGeek plans with them, and after this experience, I canceled one and moved it to another provider.I am not writing this expecting a resolution. I'?€™ve already canceled my service, and while I still have a couple of pending refunds, whether I receive them or not no longer matters. My goal with this review is to warn others like me'?€”those who, with effort, dedication, and hard work, seek a solid company to trust with their digital assets and their clients'. It'?€™s not just about technical specifications or how much you get for your money. What truly matters is the philosophy behind the company: how they will treat you when you really need them and whether they will stand by you or just follow a protocol, regardless of the consequences for you.=== Update 1: In response to SiteGround'?€™s reply:Thank you for your reply, but unfortunately, it only reaffirms the core of my concern.You repeatedly refer to '?€œsecurity'?€ ? as your justification, yet in doing so, you ignore the real risk you created: leaving a paying customer, with a spotless record over four years, offline and unsupported'?€”without any real investigation, dialogue, or proportionality. '?€œSecurity'?€ ? should protect your clients, not punish them. And in my case, your security protocol failed at the most basic level: protecting the service continuity of a trusted client who had done nothing wrong.You call it a '?€œstandard security practice,'?€ ? but when that practice leads to the unjust suspension of a long-term account and forces a duplicate payment to regain access, it stops being about security'?€”and starts looking a lot like negligence disguised as procedure.You say you didn'?€™t mean to penalize me. But when your protocol causes clear harm and you do nothing to mitigate it, what exactly do you call it?If this is how you treat loyal clients in the name of '?€œsecurity,'?€ ? I can'?€™t help but ask: when exactly does the well-being of your customers become part of the protocol?=== Update 2: SiteGround'?€™s reply misses the core issue:A loyal client with a clean history was suspended without real investigation, over a banking error. I had no chance to clarify before being forced to repay. This space limits my full response, but I hope this helps others understand what really happened.Security should protect clients'?€”not be used as a reason to punish them.
In addition to offering a high-quality technical solution that's easy to learn and use, Siteground's support service is excellent! You can use the knowledge base, the chatbot or chat with a real person via messaging or telephone.The people are very responsive and take the time to understand your problems and needs.At a time when so much is being automated, managed by robots with artificial intelligence, Siteground has made the choice to put the human face forward in support services = a commendable decision that sets them apart from the competition.
Siteground doesn't work well and has zero customer service. Just one of many examples: I am getting spam emails to our URL. I have put a block on this email. Yet, we continue to get many email messages a day to it. We have successfully blocked other emails. So, we know how to do this.I would love to attach the error message I get when going to Siteground's Customer Service, but Trustpilot for some unknown reason doesn't have an image option. Any automated response from Siteground to this post is pure rubbish. There is no way to contact them. When I originally used Siteground 20 years ago, they had customer service. They made it harder and harder to access customer service. We are now paying monthly so that we can migrate away from Siteground as soon as we have time.
The first support was amazing. but advance support simply consider everything was going well and leaved us with the problem. (Which is 100% server side)We had a code modified and changed were not shown, they told us it was not cache. So I empty all file code. The front-end was still reflecting the code. The support saw the empty file, and the result of the code still showing. He still said it was not server side and ask for professionnal support. The support repeated it was not cache nor on their side, while all our code and file had 0 line of code and the results still showing on front-end. I have 5 private server with them and I would suggest to not start with them anymore, the suport is not what it was used to be.
Have had many issues over the years; too many sites to move, so begrudgingly use them still. Examples like turning off ability for a site to send emails and not notifying; or hitting a limit for a month and them refusing to get my sites back live regardless of how much I'd pay.
I been with them with over 3 years! At present day my website has 1/10 of the traffic from what it used to and these clowns at the end of the mont decide to switch my website off, saying that it uses all the cpu and i need to upgrade. what a bunch of crooks. As I say my website was hit with google upgrade so no way i use all the CPU. Avoid them at all costs!
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