SiteGround

2.7
2.7 from 292 Reviews and Ratings
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Average Rating

2.7

/
5

292 Reviews

5 Star
20%
4 Star
22%
3 Star
7%
2 Star
10%
1 Star
42%

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Terrible

Terrible. Constantly having issues signing into my wordpress account. Cancelled for refund,Support was confusing and useless (actually, there is not support any more. Just a useless AI bot)

1
Date of experience: Apr 07, 2025
Have tried to contact them for the lastYes 6 times

Have tried to contact them for the last 8 Hours-Left 6 Email. 3 Hours talking to a Bot.All i want to do is log into my account as there is a glich that needs fixing.

1
Date of experience: Apr 05, 2025
Rameez Ahmad
timely reply and help according to

timely reply and help according to issue without wasting time

5
Date of experience: Mar 18, 2025
Knowledgeable, Helpful, Efficient

Customer service and response time is the best. Everyone I ever talk/chat with is knowledgeable, helpful and efficient. Can't imagine what we did without the SiteGround team!

5
Date of experience: Apr 01, 2025
Not suited if you want to scale

Ive been with Sitegorund for more than 7-8 years! I got a gogeek and gobig hosting plan with two different accounts. And I really liked their product and pricing along with their support in the past. Not anymore.. My websites run wordpress and woocommerce (got around 14 in total). They are all up to date both core and plugins. Nothing fancy here. On both plan i keep hitting the inode quota. Especially if a start ediiting pages or products and do wp work. Ive spent some time trying to optimize my solutions, but I realised that I have to many sites running on their plan. Furhter I cant host Google Tagmanger with the suggested first party mode as Google suggest for 2025. So I will be leaving in 2025 to another provider - likely a VPS with Cloudflare in front. If you are planning on scaling, then you may not want to go for Siteground. If you are just running 2-3 websites then Siteground can be a good fit.

3
Date of experience: Apr 03, 2025
Will not help you, do not care.

Tried to get some help because a person cut off my client's domain for spite. Offered anything to just have them turn the DNS back on, no changes, no access, no information, nothing, just turn it back on so my client can conduct business. Completely unsympathetic and refused any assistance at all. Literally told me work it out myself or get a court order. I understand protecting your clients and all, but won't take money to just turn it ON? Really? Absolutely no way around it when the domain is my client's corporate name and has been for 40+ years? Really?

1
Date of experience: Mar 27, 2025
Used them for many years - excellent support

I have used SiteGround for myself and a number of clients over quite a few years. Their offerings are very good as it the reliability of their systems. In particular, I continue to use and recommend them because of their excellent support. Highly recommended!!!

5
Date of experience: Apr 03, 2025
It's getting harder and harder to speak

It's getting harder and harder to speak to a support person as AI takes over which is a pity.

4
Date of experience: Mar 31, 2025
MRS GRACE AREMU
Fraudulent Organisation..beware!

I have not used the domain I purchased through them in over a year, so I was not about to renew it. I ticked the box on the side where it gives you the advantage to not have your service renewed and you can do it manually if you change your mind. To my horror, I received an email this morning 04/02/2025 to say that they had gone ahead to renew the service. I spoke to their rep who had the audacity to tell me that they wouldn't do a refund.

1
Date of experience: Mar 15, 2025
Very Helpful and patient

Very Helpful and patient

4
Date of experience: Mar 15, 2025

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