Review Time
It was very difficult to tell the AI what I needed to tell before I finally got to someone who could help. The beginning was very hard to to explain. When I finally got to a human who could help he was able to understand the problem. It is a complicated problem, but now I have a way to get it fixed.
Very shady practices and are operating illegally. If you sign up for a year with their discounted price (which includes a year of free domain registration) they will not allow you to cancel for a free refund. They attempt to charge you for the domain registration even though it was free in the initial 12 month subscription. Avoid at all costs.
I have used Siteground for six years. At first their customer service was excellent, but at a certain point it became much more difficult to get in touch with an actual human for help--for me the entire point of paying a premium price. I wanted to chat with a live agent today to have a few simple questions answered. However, I am simply unable to get past the super annoying AI tool. Access to customer service is even worse than it was a year ago, which was the last time I needed it. The "contact us" link that I went through multiple pages to find does not work so I am completely stuck. Siteground isn't what it used to be and isn't worth the premium price in my view.
I recently migrated my website to SiteGround's servers and updated my DNS settings as instructed. While the migration process itself seemed smooth, I encountered a major issue immediately after: my emails stopped functioning properly, and I was unable to receive any incoming messages.What made this experience even more frustrating was that the support team seemed attentive and present only during the sale and for cross-selling additional services. Once the sale was complete, I did not receive the prompt support I expected in such a critical situation. To add to the frustration, I had to pay an extra 60 euros for additional support just to address the non-working emails, which should have been covered as part of the migration support. This caused unnecessary disruption to my workflow and communication.I hope SiteGround takes this feedback seriously to improve their post-migration support and ensure customers do not face similar issues in the future.editSiteGround'?€™s follow-up response clarified the DNS propagation aspect and offered a refund, which I appreciate. I'?€™ll give them another chance, but I hope they address the disconnect between pre-sale support and post-sale follow-through. Consistent, accessible human support after the sale would make a huge difference.
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