Review Time
Konstantinos was sooooo helpful - he helped me organise ferry trips. He was fast, was great at communicating dates, destinations and prices. He went above and beyond my expectations and I would recommend ferryscanner for their exceptional services. Thank you Konstantinos.
I had booked a 10:30am ferry from split to Bol. The ticket didn'? ? ?t say where to get the ferry from, which wasn'? ? ?t too helpful, so I asked someone at the harbour who told me the ferry didn'? ? ?t exist and the next one was 11:45am. Customer service first told me I had missed the ferry, which was incorrect, then effectively told me it wasn'? ? ?t their problem as they sell what they'? ? ?re told to. The customer service agent was not helpful and didn'? ? ?t apologise or tell me about the next ferry, just that they'? ? ?d enquired with the operator which isn'? ? ?t helpful when I need to get the next ferry. They sent me to a ticket office for a completely separate company (albeit similar names), who obviously couldn'? ? ?t help, and I only managed to get the 11:45am ferry with help at people from the harbour. Would not use again.
The cancellation and the refund procedure is ok. What is not ok is that we have to go to Miltiadou to take paper tickets and it is not possible to have them electronically and that you give two options only to cancel or keep open. I just wanted to change the ticket from poros to kyllini with the same company and you dont give this possibility
I had a great experience with Ferryscanner! The whole booking process was smooth, easy to use and very clear. Unfortunately, my trip ended up being cancelled due to bad weather conditions, but the ferryscanner team handled it excellently. Ioanna from customer support was incredibly helpful and guided me through the refund process. I really appreciated the fast communication and how professionally everything was managed. Highly recommend using Ferryscanner - both for the convenience and the amazing support team!
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