Name: Ferryscanner
Rating: 4.3

Paul Corby

We needed to change our crossing from Naxos to Mykonos

We needed to change our crossing from Naxos to Mykonos due to a change of flight time. Used the online chat and received fantastic customer service and assistance from Irini Evaggelidou.

Date of experience: Jan 08, 2025

trish

8 months ago

Good customer support

Booked with ease but just wanted confirmation of reservation number for peace of mind. Ferryscanner'? ? ?s online chat option was quick, helpful and Elena was very professional. Will be booking with them again.

Date of experience: Jan 13, 2025

Tom Vasilopoulos

8 months ago

Thumbs Up to Ioanna Chatzi, Ferryscanner and Seajets

Ioanna Chatzi assisted me and my wife in getting full refund for the return ferry tickets after the ferry was cancelled due to strong winds which prevented the ferry from leaving Pireaus Port. The strong winds unfortunately left me and my wife in an unfortunate situation as we couldn'? ? ?t proceed with our journey to Santorini via the ferry along with our booked vehicle. Ioanna Chatzi was very apologetic and professional in assisting us throughout the process in seeking a full refund as we could not reschedule our trip due to our short stay in Greece as we were travelling from a very long distance (Australia). Ferryscanner along with the ferry provider (Seajets) we'? ? ?re very understanding and agreed to arrange a full refund. We have travelled with Seajet before on many occasions and will continue to do so as they not only provide excellent ferry services, but they also assist their customers in unfortunate circumstances, as they did in our situation.

Date of experience: Dec 30, 2024

alexandra giovani

9 months ago

Immediate assistance

Date of experience: Dec 28, 2024

carole

9 months ago

Maria at Ferryscanner was fantastic

Maria at Ferryscanner was fantastic, she helped me with sorting out refunds for tickets that were technically non-refundable. Amazing!!

Date of experience: Dec 31, 2024

elena

9 months ago

Check in

Constantinos helped me with the check in processHe was very helpful and responsive!Thank you so much!

Date of experience: Jan 06, 2025

Arzu Kufundur

9 months ago

Very easy cancellation

Very easy cancellation, thank you

Date of experience: Dec 12, 2024

ATHINA MANTELOU

9 months ago

The experience was great, but

The experience was great. I realised after the reservation was done that I should have a ticket for my pet and this choise was not offered during the reservation process.

Date of experience: Dec 18, 2024

Aleksandra Kravets

9 months ago

Horrible

Horrible! Deceptive! Company lies about their cancellation policy even when you pay extra

Date of experience: Dec 25, 2024

julie

9 months ago

Easy to select, pay, cancel

Easy to select, book & pay. Very easy to cancel when our plans changed suddenly. FerryScanner immediately announced a reimbursement of the fare when we requested cancellation. Will use this company again! :)