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Review Time
Overall, very satisfied with Future au. The website/App works very well, easy to use especially for basic requirements, and investing experience is very efficient.I am also very satisfied with Austin Hang, my account manager who is very quick to respond to my queries and also provides good information on new products, etc.
Hello Mark,We're glad to hear that you're having a positive experience with your Future au account! It's wonderful that you find our platform user-friendly and effective for your investments. Your kind words about Mr. Hang reflect our commitment to providing responsive and informative support. Thank you for your feedback!Cheers!Maria
Future au is very easy to use and has great additional benefits, like subscriptions. Also, the response time of the account manager is quick. They are very willing to help you.
Hello Andre, We're delighted to receive your positive feedback! It's fantastic that you find our platform user-friendly and are enjoying its features and benefits, in addition to the prompt support provided by your Account Manager.Best regards, Maria
Easy to use platform with lots of tools to help get invested in numerous markets
Hello Neal,Thank you for your feedback! We are delighted to know that you appreciate the platform's ease of navigation and the diverse tools available for market exploration.Happy Investing!Maria
Great customer service, Sarah my personal account manager is always very helpful and a pleasure to deal with.
Hello Tim,We are pleased to hear about your positive experience with your Account Manager and appreciate your great feedback. It is wonderful to know that our customer service has made a positive impact for you. We wish you ongoing success and satisfaction in your collaboration with Sarah!Cheers!Maria
Super satisfied with Future au. The platform is easy to use and everything feels clear. The insurance package seems good and gives extra peace of mind. Copy trading is very simple and works great. Overall a smooth experience.
Hello Bin,We're happy to hear that you're enjoying Future au and that the platform's ease of use, clarity, and CopyTrader feature have enhanced your experience. We appreciate you taking the time to share your thoughts!All the best!Maria
Have had a good experience with Future au and extremely happy with support from my Account Manager Callum Frame. He has always assisted when required and answered any queries promptly.
Hello there, Thank you for your positive feedback regarding your Future au experience, particularly the support provided by your Account Manager, Mr. Frame. We are pleased to hear he has effectively addressed your queries and hope you continue to be satisfied with our service.Cheers! Maria
The platform is easy to navigate, fees are transparent and it is very secure, for new investors the virtual account is very helpfull to navigate the markets and learn, help and advise from my personal etorro manager is very helpfull.
Hello Martin,We're happy to hear that you find the platform secure and easy to use. It's also wonderful that you appreciate our transparent fees, the advantages of the Virtual Account, and the support from your Account Manager. Thank you for sharing your feedback.Happy Investing!Maria
App is incredibly glitchy. Trades constantly getting stuck and today approaching 4 hours of waiting to get a position on a trade closed and the support team seem completely incapable of rectifying what should be a 5 minute fix. Fees everywhere on the site now and it has definitely been designed to push you into more and more fees. The good part is the instant payouts from your balance, that is impressive. ***Update*** Over 24 hours now and no fix. Looks like they have no tech staff working here. Support is AI trying to get rid of you and when it finally connects you to a "human", that "human" starts talking about using AI in dealing with you and then after making you dance around the circle, that human tells you they need to get you an "expert". The "expert" then tells you they are looking into it and the tumbleweed blows. Complaint lodged also and not acknowledged. So, the question is if this company actually has any staff? Can't wait to get my money out and exit this cowboy show. ***Update*** 26 hours and counting. There is no customer service at this firm. Not one single update about the issue or how they are going to fix it. Zero correspondence to say they have identified the issue also and keeping me fully in the dark.***Update*** 29 hours approaching and no correspondence that addresses the issue or offers resolution. If you need further evidence of what I am saying, go to the Goole Play store and look at the reviews. So sorry I didn't read them.
Hello David,Thank you for sharing your information. We sincerely apologize for the inconvenience and have escalated your case to our dedicated teams for further support.Our agents have attempted to reach you by phone already, but were unable to connect. Please respond to your ongoing case with a suitable time for our agent to call you. Your feedback is important to us, and we appreciate your patience as we work towards a resolution.Best regards,Maria-----------------------------------------------------------------Hello David,We understand your frustration regarding the significant issues you've experienced with the app, specifically the stuck trades and the difficulties with Customer Service. Your feedback is highly valued.To escalate your case effectively, we require additional details. We have sent you a private message on Trustpilot requesting your username or ticket number and await your quick reply.Best regards,Maria
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