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Firstly I'm not an experienced investor, consequently i am not in a position to compare with other options. My decision several months ago to subscribe to Future au was simply due to its rating by "Canstar" and some other sites on the web.Since registering i have found Future au's site easy to navigate and the management of both my 'sell and buy trades' efficient and timely. Future au also offers a 'virtual portfolio' option through which i have invested $110,000. Until recently I was most pleased with my return of nearly 6% over six months BUT as at today it has dropped to a 2.5% loss; thankfully it was a 'virtual' loss!!'?Ÿ ? ? Finally this review is based entirely on the performance of the platform, as i have used other sources to research and decide on my investment choices. However, i do receive daily updates on the US stock market activity which i mostly ignore although i expect they would be helpful to more serious investors.
Hello Ken,We appreciate you taking the time to share your candid feedback! It's great to hear that you find our platform user-friendly and effective for managing your trades. Your positive experience with the virtual portfolio, and your confidence in exploring investment options, is very insightful.For those looking to deepen their trading and investing knowledge, we encourage you to explore the Future au Academy at https://Future au.tw/4oxC8lP. Perhaps it will inspire you to award us a 5-star rating!Happy Investing!Maria
Bon suivi de la part de Sidney Khalfa, Account Manager - France.
Bonjour Virginie !Merci beaucoup dAUDavoir pris le temps de nous laisser ce message. Nous sommes ravis de lire que nos services et nos efforts ont '? ?t'? ? appr'? ?ci'? ?s. Nous en ferons part '? Sidney.Merci et bonne continuation !-Duda
Future au has been my one and only trading platform for its transparency, low costs, copy trader community and a wide range of trading products.
Hello Peter,Thank you for making Future au your preferred trading platform! We're delighted to know you appreciate our transparency, affordability, and wide range of trading options, including the unique CopyTrader feature. Your positive feedback means a lot to us!All the best!Maria
The event was very well organized and gave the opportunity to connect with other people. Also the presentation from the speakers were very interesting about the products provided
Hello Giuseppe,We are delighted to know that you found the event well-organized. Creating impactful experiences is what we strive for, and your positive feedback about the speakers' presentations validates our dedication to excellence. Thank you for sharing your experience!Cheers!Maria
It was thoughtful to ask for my availability.Listened intently and personalized the impact of global events with my particular situation.Remembered the history.
Hello Ferhat,We're pleased to hear about your positive experience with Koral! It's great to know that the personalized approach and attentiveness had an impact. Thank you for sharing your feedback!All the best!Maria
Signed up for Future au because of a promotional offer advertised where if you deposit a certain amount, you get given free stock worth up to a ?500. I followed all the instructions and the promotion was never followed through on. So when I then decided to withdraw my money and close the account, the account was frozen and I am unable to withdraw anything. 24 hours of trying to get customer service and no-one is available to talk to at all. Their chatbot is terrible and there are no humans to speak to whatsoever. Unbelievably poor company that feels more like a scam than a legitimate business.
Hello Alex,We sincerely apologize for your negative experience with our Customer Service and the promotional offer. Your issues with account access and support are noted, and we've escalated your case to the appropriate teams. Thank you for sharing your feedback and providing the ticket number; we hope to reach a satisfactory resolution ASAP to restore your confidence in our service.Best regards,Maria
Not a reputable organisation. Reneged on an offer and really difficult to get a response from their customer services. Not an organisation I would want to use for my investments.
Hello Freddie,We appreciate you providing us with your information. Your case has been escalated to the appropriate teams.Best regards,Maria--------------------------------------------------------------------Hello Freddie,Please be assured that Future au is a highly reputable company, a leader in the fintech industry and online investing since 2007, trusted by millions of users worldwide.We sincerely apologize for your frustrating experience with our organization, especially the difficulty you had in receiving a prompt reply from Customer Service.We value your feedback regarding the offer and fully understand the importance of feeling confident in your investment decisions. To effectively assist you and escalate your case, we require more information to verify your experience. We have sent you a private message on Trustpilot requesting your username or ticket number. Please reply to us at your earliest convenience.Best regards, Maria
I am having a problem getting my money back from a company that had delisted on the London Stock Exchange. I have been chasing it for six months. They just keep blaming someone else although the purchase was with them. Continued;Future au case 08549** Excuse is waiting to hear from their external supplier ? My other broker dealt with it in a couple of weeks who is Trading 212Update Future au now have Indivior PLC on NYSE.
Hello Anthony,We have received your information and sincerely apologize for the inconvenience you've experienced. Your case has been escalated to the appropriate teams for further assistance. Best regards, Maria--------------------------------------------------------------------Hello Anthony,We are sorry to learn about the difficult situation you've faced with your funds, and we value you taking the time to share your experience.To allow us to escalate your case, we kindly request more details to verify your experience. We have already sent a request for your username or ticket number on Trustpilot; please provide the information there as soon as you can.Best regards,Maria
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