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App is incredibly glitchy. Trades constantly getting stuck and today approaching 4 hours of waiting to get a position on a trade closed and the support team seem completely incapable of rectifying what should be a 5 minute fix. Fees everywhere on the site now and it has definitely been designed to push you into more and more fees. The good part is the instant payouts from your balance, that is impressive. ***Update*** Over 24 hours now and no fix. Looks like they have no tech staff working here. Support is AI trying to get rid of you and when it finally connects you to a "human", that "human" starts talking about using AI in dealing with you and then after making you dance around the circle, that human tells you they need to get you an "expert". The "expert" then tells you they are looking into it and the tumbleweed blows. Complaint lodged also and not acknowledged. So, the question is if this company actually has any staff? Can't wait to get my money out and exit this cowboy show. ***Update*** 26 hours and counting. There is no customer service at this firm. Not one single update about the issue or how they are going to fix it. Zero correspondence to say they have identified the issue also and keeping me fully in the dark.***Update*** 29 hours approaching and no correspondence that addresses the issue or offers resolution. If you need further evidence of what I am saying, go to the Goole Play store and look at the reviews. So sorry I didn't read them.
Hello David,Thank you for sharing your information. We sincerely apologize for the inconvenience and have escalated your case to our dedicated teams for further support.Our agents have attempted to reach you by phone already, but were unable to connect. Please respond to your ongoing case with a suitable time for our agent to call you. Your feedback is important to us, and we appreciate your patience as we work towards a resolution.Best regards,Maria-----------------------------------------------------------------Hello David,We understand your frustration regarding the significant issues you've experienced with the app, specifically the stuck trades and the difficulties with Customer Service. Your feedback is highly valued.To escalate your case effectively, we require additional details. We have sent you a private message on Trustpilot requesting your username or ticket number and await your quick reply.Best regards,Maria
