Review Time
The photo turned out nice, however it did not come with hooks to be able to hang it & the glass "canvas" is too thick to put into a frame. Overall it is a nice product, but I was expecting a canvas that I'd be able to hang on the wall. I bought adhesive tape to be able to hang it so I'm hoping that will work. '????
Poor customer service. Deceptive information on the website. I bought a Groupon voucher, a great deal. the voucher said shipping was not included, which is fine with me, but I wanted to make sure shipping was a reasonable cost so I went onto the website to check. It says specifically on the website that the shipping cost within the 48 contiguous United States was $9.99. I was charged $14.90 shipping (which actually would have been okay with me IF that was what was posted on the website), so I asked for a refund of the extra $4.91 I was charged. The first representative emailed and told me that free shipping does not apply to discount vouchers, that I needed to read the voucher for details. I emailed back and repeated that I was only asking for the difference between the posted shipping cost and what I was charged, I did not ask for free shipping. It is insulting that she assumed I was asking for something for free, rather than asking the company to merely live up to what the website offers, and also insulting that she assumed I did not read the voucher. The second response I got told me "We apologize for any confusion this may have caused." whatever "this" is beyond not supporting what is advertised on the site. I was again told to read my voucher (which I had before even going to their website, thank you very much). Thank you, Canvas On Sale "Customer Service" staff for assuming that your customers are stupid and only asking for free stuff - TERRIBLE customer service.
Update! They'???ve just asked for more information about this, but I'???ve already done that twice and emailed and messaged and called on the phone multiple times! I am not doing it again if they don'???t feel this is valid I would be happy to upload all the conversations from them of five different responses! I got a different answer from just about everyone! One guy told me he went in and did it. I'???m ready to go. Another guy told me I can'???t do it. Another person had to clear my cache and go back and try again ! I tried everything but long story short Groupon is blaming them and they are blaming Groupon and I am out the money!Super disappointed! They said my photo cannot be a 16 x 20 which I paid for through Groupon! I told them I understood I'???ll go ahead and take a 12 x 16 for the same price which would normally be less money! They refused to honor the smaller size and no refund! horrible way to do business! I didn'???t even ask for the difference in price back between the two sizes and they still won'???t do it!
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