Update! They'???ve just asked for more information about this, but I'???ve already done that twice and emailed and messaged and called on the phone multiple times! I am not doing it again if they don'???t feel this is valid I would be happy to upload all the conversations from them of five different responses! I got a different answer from just about everyone! One guy told me he went in and did it. I'???m ready to go. Another guy told me I can'???t do it. Another person had to clear my cache and go back and try again ! I tried everything but long story short Groupon is blaming them and they are blaming Groupon and I am out the money!Super disappointed! They said my photo cannot be a 16 x 20 which I paid for through Groupon! I told them I understood I'???ll go ahead and take a 12 x 16 for the same price which would normally be less money! They refused to honor the smaller size and no refund! horrible way to do business! I didn'???t even ask for the difference in price back between the two sizes and they still won'???t do it!