Review Time
Hello! You helped me a lot! With your help, I received the award, and now I am happy! Thank you very much! If you have the same issue as me (completed the task but didn't receive the reward), contact Tech. Support, and they will explain everything to you. I wish you the best!
I downloaded your game and rewards were given fine at the beginning. It was a fairly easy game and I was moving along fine. Once I reached a larger reward, level 200, I backed out of the game to the offerwall to check what the next milestone would be and my game was no longer appearing on the top of the offers where I start the game, it was completely gone. I contacted support and after several hours, around 1 am, they ask for screenshots. Mind you the game is no longer showing up. I go the the "reward status" tab in order to enter the game to get the needed screenshot and send them. Hours later I am told I am not eligible for the rewards because I did not meet the requirements and violated terms, neither of which were true. I had been receiving rewards just fine, entering the game from the offerwall, playing on the same device, only to find Tap Joy removed the game and I was being penalized. After once again contacting support to ask exactly how I violated terms and what exactly I had done differently than the previous milestones, I was finally rewarded for the milestone reached and the game has been returned to the top of the list and they abruptly ended the ticket. Thank you for the correction and I hope to have a better experience next time.
Customer service mayaswell be bots all they do is copy paste the same respone and close your case to get out of doing any work and actually checking with the advertisers if the guidelines are met. Customer service refused to reward me for my purchase and closed the conversation without giving me any explanation besides an automated response that didnt answer my questions. I completed the requirements for an offer that required me to make a 2nd purchase, I know I did it right because the 1st purchase reward was given to me without issue and I did nothing differnt.Edit: wow another BS excuse the requirements were definitely met. I did exactly what the offer said I know this because its an offer that can be repeated 3 times and I got credit for the first time but not 2nd.
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