Review Time
Preparing to travel alone I was so grateful for the help and advice Dawn gave me. She helped me overcome all my fears and reservations. She is to be commended and really efficient. Cruise.co.uk is to be highly recommended. Wonderful friendly, helpful people.
1. I could not load up the page for payment, and had tried for 2 days. Sent chat enquiries and waited very long and was ended due to busy enquiries. Finally , I got it done in other day using different brower but the lowest room rate was gone and i had to pay more than 100pds/ person. 2. After a week, I sent enquiry for adding a friend in my booking. NO response over 3 days. Live chat enquiry was ended many times saying too busy & no agent is available to handle. I have called the telephone number 0330 0417349 and waiting time was over one and half hour, Once I got someone to respond me, then I could get the answer or advice on how to proceed. Quite frustrate to make change or ask for advice online. If they can reply email within 2 days that is more acceptable, but 3 days with no response make us very worry if anything goes wrong and missing. Anyway, online booking procedure is clear and effective, price offers are usually attractive. Regards,C. Leung
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