Review Time
I have done business with this company several times throughout the years and have always been extremely happy with their service and products. Not to mention the value of what they offer. If you'???re reading these reviews to consider whether or not you should give them a shot, trust and believe you won'???t be disappointed.
This was a HORRIBLE company to deal with! The customer service is an absolute joke. I bought a voucher on Groupon last year, forgot it was a disaster, and did the same thing this year. For 2 years in a row, this company was unable to process the voucher. Why? Well, they give you all sorts of excuses. You didn't clear your cookies... your billing info was wrong... you added the wrong size to the cart... our server was down. This was all from just this last experience. They WILL RIP YOU OFF! If they can't figure out how to get their website to deal with the Groupon vouchers, then maybe hire someone who knows how to make that work. Oh, and the best line... we need a PDF screen shot from your computer, not your phone to help you. Ummmmm okay. Right. Should someone tell them that people are going to be using these from phones or tablets most of the time and we don't take screenshots from our computer? SAVE YOURSELF THE HEADACHE and use a different company. Update: I did reach out. Multiple times. So the response to this review is not a true reflection of your customer service. Every email I sent was the same exact thing, with various excuses. People can get on Groupon and read all the reviews; almost exactly what I'???ve experienced. I literally laughed out loud please send us your order number. Ummmm no order number as stated above. HELLO. The voucher didn'???t work. OH MY WORD. Avoid this company.
The print I received was perfect however, I did not get the hanger I paid for. Also, the website says you accept .tif. After not being able to upload my photo, I called in and was informed that you do not. The lady I talked to was really nice though. Overall, I love the print!
The canvas looks great until you look at the back of it. The picture is very clear and the quality is great. I was not impressed with the back of the canvas. They should have trimmed it up after stapling it. Lots of extra canvas that doesn't look very nice. We don't look at the back once we hang it but giving 3 of these as Christmas gifts is kind of embarssing. I was going to trim them myself but didn't want to mess them up. Other than that, the canvas looks great!
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