Review Time
Warranty not worth having My wife and I purchased a Quashqai almost a year ago for ?17,500 and it came with a 1 year warranty. About a month ago, the car broke down, it was over heating. I had a mechanic look at it and he said it was the thermostat housing unit. I called Glynn Hopkin and told them the issue and I’d like to get the car fixed under warranty. They informed me that they couldn’t get the car in to be seen for 5 weeks and that they didn’t have any loan cars available either (we are a one car family). We would also have to pay ?250 for them to diagnose the problem, if they then deem it as a manufacturers issue the car will be fixed and the ?250 will be reimbursed to us but if they don’t deem it to be a manufacturers issue them we will have to pay the ?250 plus whatever it would cost to actually fix the issue! My mechanic charged us ?250 to fix the problem as we just could not be without a car for that length of time. One of the reasons we brought through a main dealer was because it came with a warranty but it turns out it’s not worth it all. Be careful when buying a through Glynn Hopkin and ask questions about the warranty that particular car comes with. You may as well not go through them and buy privately or through a different dealer entirely, one that actually values its customers.
Glyn Hopkin Watford, awful aftersales customer service! I bought a second hand Qashqai last year which cost me over 16k, nothing wrong with the car itself. I was advised that the car came with a years worth of RAC cover, when my battery died I called the RAC who had no record of my car being on their database, after numerous calls to the dealer this was finally rectified. When I purchased the vehicle I also bought two years extended warranty for around ?700, the car came with a years free warranty and just before this ran out I received a phone call asking if I wished to extend my warranty, I did advise that I purchased an extra two years when I bought the car, however they again had no record of this so I went back to the Glyn Hopkin to ask form confirmation. My emails and calls were ignored not responded to. When I did finally receive a reply from the guy who sold me the car, it was a one liner email stating that I had the warranty, no official documentation was attached so I submitted a formal complaint through Nissans website, the complaint is still ongoing after 8 weeks and still no warranty certificate has been sent to me. Shocking customer service, how difficult is it to provide a warranty certificate?? AVOID!!
We set out to buy an Mg PHEV a few months ago. We arranged a test drive with a seller called Mahi he seemed nice enough but on the day of the test drive he managed to take us out in a petrol version which was only discovered (despite us asking several times why the battery wasn’t registering at all) when we got back and wanted to see where it charged. He looked somewhat embarrassed and said he could rearrange for us the drive the correct car, which he did for later in the day! We told him several times over the phone exactly what we were after but each time he called we had to re-explain what we wanted like he had forgotten. We finally connected him to buy what we wanted after we had seen one in another branch in Romford (we are near Watford) late on a Saturday. He asked for a deposit larger than he had initially told us, this was a small irritation but given the cost it didn’t make much of a difference. We asked for collection 8 days later which he said was fine but the rambled on about paperwork and paying the final balance in time for the end of the month which was two days away despite also telling us to pay within 48 hours of collection. We wanted to collect the car on the Sunday, he was leaving the company on the Saturday so told us he would pass us on to someone. At 8.57am on the Monday he called us for the paperwork. It was sent as a pdf so there was no way to complete it without a printer and we only have access to them at work and neither my husband or I were in until the following day. He was insistent he needed asap and was actually quite rude in tone. I sent the paperwork the following day but received no acknowledgement. On the Wednesday my husband called to arrange the collection time and to find out how to pay the remaining balance. We were told we couldn’t have the car on the Sunday and at that point couldn’t tell us when we would get it. The calls and emails went to and fro for the rest of the day with them finally agreeing we would definitely have it the following Thursday at the latest. We were passed to Kelvin who seemed more trustworthy and told us we would sort everything out for us. However he also promised he would call before were due to go out on the Saturday but failed to do this resulting in us again chasing them. The car was eventually ready on the Tuesday and we went to pick it up. Now you would have thought given the hassle that they would have checked and double checked everything was perfect! We had agreed the car would be fully charged (pedantic I know) it was 96% charged. The satnav wasn’t working which they did fix before we left. However, after I drove it home I realised the car had a ‘service immediately’ notice! Now I have to find time to return to have this checked. Given the cost of new cars they need to up their game to get repeat business. We will definitely think twice before using them again and MG should really worry about the bad taste that is being left in people’s mouths for using this company. I will finally say, we asked for some kind of acknowledgement that we hadn’t had the customer service we should have. They said no! What would it have cost really to have filled the car up fully, bought a bottle of wine, increased our service agreement by a year? Instead they continued to make errors by not doing their jobs with the kind of attention needed for good customer relations.
My husband and I have been buying cars for over 50 years and Glyn Hopkin Watford Nissan is without question the most unprofessional and incompetent dealership we have ever had the misfortune to deal with!If we could have scored them zero stars, that would have been too high and we just wish we had read their Trustpilot reviews in advance of buying a car from them.Please do not make the mistake that we made, as the whole experience has been a nightmare since we purchased the car back in July 2023.The car went back on three occasions to be fixed and they failed each and every time until we finally had had enough and we rejected the vehicle. We finally managed, after in excess of 60 emails backwards and forwards, to get them to take the car back, at a loss to ourselves, but it was worth it to end the stress and anxiety of dealing with a company so incompetent and lacking in leadership it was unbelievable!It was very apparent that their mode of operation was to try and drag the saga out in the hope that we would eventually just give in and go away.We even involved Nissan GB, who were also the best part of completely useless, so suffice to say we will never own another Nissan and we will never again deal with Glyn Hopkin in anyway whatsoever.This is the first time we have been compelled to actually take the time to write a review, but the whole sorry saga that we have been through over the last few months needs to serve as a warning to anyone else thinking of dealing with this embarrassment of a business!As the title reads... AVOID AT ALL COSTS!
Absolutely awful service from Nissan East London. There is zero customer service, and professionalism is nonexistent. I was promised call backs by three different members of staff, yet not a single one followed through. Clearly, they either don’t want the business or are completely untrained, lacking even the most basic knowledge of sales and customer service. I have been a loyal Nissan customer for over 12 years, but it’s obvious that all the competent staff have left, leaving behind an unhelpful and unprofessional team. Nissan East London has completely lost my trust, and I will never return. Avoid this dealership at all costs!
My test drive was booked for 27th Jan and because I couldn't give them a decision straight after a test drive as I had a Mercedes test drive same evening, I was asked to pay ?250 refundable deposit which I paid. On Monday, 29th Jan, I sought my refund and I was told this was processed and I would receive it in 5-7 days. On the 8th day I called and the Sales Manager who said we need your bank details and that he would get the accounts team to refund the money that day (despite being told 8 days ago that it was processed already). I provided the bank details and have emailed the manager again a day later but still no response or the refund.
Been so happy with them when purchased my car , since then all went downhill.Get letter for recall , takes me 3 days to book appointment , when on the call been passed from GH to Nissan customer service there and back.Told them I had enough, call me when you find the time to arrange pick up my car for recall and organise courtesy car. 20 min later, 📞 , all booked for you. Well surprise, surprise .. arrived to dealer , no loan car , 5 min later “yes we have “ 🤦♂️.Do you think is done? Arrive few hr later pick up my car- “sorry we cant fix the issue, we will make new booking”. Attitude of few people in this branch “East London” like is not big deal that I have to organise all day to get car fixed. 👎
I have been bought 3 electric cars from glyn hopkins. Servicing with them for 9 years but this time I was unhappy because they did not clean my car after a service. I will try and use another dealer next time. Little things make all the difference in my opinion. Service levels are slipping like sand though hands.
This garage do a service and mot on my car every year. Last year I queried if a service had actually been done and they came to see me at my office and agreed to take it in again in 2 weeks. Didn't contact me and although it was Giggs who came (Branch Manager at Mill Hill), nothing was ever done.This year they have "forgotten" to do the MOT with the service and have no explaination about why this wasn't done. Terrible experience (again) and suggest you go elsewhere for anything, as they are not the garage they were when they were Nissan Westway. Glynn Hopkins have lots of staff but efficiency is something that is lacking. They seem to think the resolution is that I go there and wait for it to be done, when it was booked in 6 weeks ago so could be collected and returned during the working day. I am lost for words about how bad this garage are now.
Claim your business profile now and gain access to all features and respond to customer reviews.
