My test drive was booked for 27th Jan and because I couldn't give them a decision straight after a test drive as I had a Mercedes test drive same evening, I was asked to pay ?250 refundable deposit which I paid. On Monday, 29th Jan, I sought my refund and I was told this was processed and I would receive it in 5-7 days. On the 8th day I called and the Sales Manager who said we need your bank details and that he would get the accounts team to refund the money that day (despite being told 8 days ago that it was processed already). I provided the bank details and have emailed the manager again a day later but still no response or the refund.
