Glyn Hopkin Watford, awful aftersales customer service! I bought a second hand Qashqai last year which cost me over 16k, nothing wrong with the car itself. I was advised that the car came with a years worth of RAC cover, when my battery died I called the RAC who had no record of my car being on their database, after numerous calls to the dealer this was finally rectified. When I purchased the vehicle I also bought two years extended warranty for around ?700, the car came with a years free warranty and just before this ran out I received a phone call asking if I wished to extend my warranty, I did advise that I purchased an extra two years when I bought the car, however they again had no record of this so I went back to the Glyn Hopkin to ask form confirmation. My emails and calls were ignored not responded to. When I did finally receive a reply from the guy who sold me the car, it was a one liner email stating that I had the warranty, no official documentation was attached so I submitted a formal complaint through Nissans website, the complaint is still ongoing after 8 weeks and still no warranty certificate has been sent to me. Shocking customer service, how difficult is it to provide a warranty certificate?? AVOID!!
