Review of Glynhopkin
We set out to buy an Mg PHEV a few months ago. We arranged a test drive with a seller called Mahi he seemed nice enough but on the day of the test drive he managed to take us out in a petrol version which was only discovered (despite us asking several times why the battery wasn’t registering at all) when we got back and wanted to see where it charged. He looked somewhat embarrassed and said he could rearrange for us the drive the correct car, which he did for later in the day! We told him several times over the phone exactly what we were after but each time he called we had to re-explain what we wanted like he had forgotten. We finally connected him to buy what we wanted after we had seen one in another branch in Romford (we are near Watford) late on a Saturday. He asked for a deposit larger than he had initially told us, this was a small irritation but given the cost it didn’t make much of a difference. We asked for collection 8 days later which he said was fine but the rambled on about paperwork and paying the final balance in time for the end of the month which was two days away despite also telling us to pay within 48 hours of collection. We wanted to collect the car on the Sunday, he was leaving the company on the Saturday so told us he would pass us on to someone. At 8.57am on the Monday he called us for the paperwork. It was sent as a pdf so there was no way to complete it without a printer and we only have access to them at work and neither my husband or I were in until the following day. He was insistent he needed asap and was actually quite rude in tone. I sent the paperwork the following day but received no acknowledgement. On the Wednesday my husband called to arrange the collection time and to find out how to pay the remaining balance. We were told we couldn’t have the car on the Sunday and at that point couldn’t tell us when we would get it. The calls and emails went to and fro for the rest of the day with them finally agreeing we would definitely have it the following Thursday at the latest. We were passed to Kelvin who seemed more trustworthy and told us we would sort everything out for us. However he also promised he would call before were due to go out on the Saturday but failed to do this resulting in us again chasing them. The car was eventually ready on the Tuesday and we went to pick it up. Now you would have thought given the hassle that they would have checked and double checked everything was perfect! We had agreed the car would be fully charged (pedantic I know) it was 96% charged. The satnav wasn’t working which they did fix before we left. However, after I drove it home I realised the car had a ‘service immediately’ notice! Now I have to find time to return to have this checked. Given the cost of new cars they need to up their game to get repeat business. We will definitely think twice before using them again and MG should really worry about the bad taste that is being left in people’s mouths for using this company. I will finally say, we asked for some kind of acknowledgement that we hadn’t had the customer service we should have. They said no! What would it have cost really to have filled the car up fully, bought a bottle of wine, increased our service agreement by a year? Instead they continued to make errors by not doing their jobs with the kind of attention needed for good customer relations.
